Leo Xue is a Principal PM Manager in Microsoft. He has 12 years experience in eCommerce risk and fraud management, both managing global development team to build up Microsoft's in-house eCommerce risk check / manual review platform, and running business operation to maximize operational efficiency. Leo holds 2 patents in the field of eCommerce risk fraud management. Prior to joining Microsoft, Leo spent couple years in Oracle and running his own startup.
Classes for Leo Xue
Thursday, March 22
11:15am - 12:00pm
How We Run Effective Chargeback Representment and Drive Down Friendly Fraud
This session will talk about how we run effective chargeback representment, what are the meaningful ways to measure the representment operation, in-house vs outsource, and how we leverage chargeback representment to drive down friendly fraud. We are also going to share some lesson learned in last couple years as we build up and optimize representment operation.