Conference Schedule

The “Introduction to Payments and Chargebacks” workshop is targeted at people who are new to the industry or have been in the industry for less than 2 years. This workshop will give participants an overview of the payments landscape as well as introduce them to the diversity of payment methods used around the world. It will also cover the fundamentals of chargebacks and chargeback management.

The “Introduction to Payments and Chargebacks” workshop is targeted at people who are new to the industry or have been in the industry for less than 2 years. This workshop will give participants an overview of the payments landscape as well as introduce them to the diversity of payment methods used around the world. It will also cover the fundamentals of chargebacks and chargeback management.

The Fraud 101 workshop is targeted at people who are new to the industry or have been in the industry for less than 2 years. This workshop will introduce participants to the eCommerce fraud landscape, including fraud prevention tools and the basics of manual verification/review processes. A brief overview of basic payment and chargeback processes is also included.

The Fraud 101 workshop is targeted at people who are new to the industry or have been in the industry for less than 2 years. This workshop will introduce participants to the eCommerce fraud landscape, including fraud prevention tools and the basics of manual verification/review processes. A brief overview of basic payment and chargeback processes is also included.

This session is closed to Solution Providers. Issuers and Merchants Members Only.

This session is closed to Solution Providers. Issuers and Merchants Members Only.

This session is closed to Solution Providers. Issuers and Merchants Members Only.

This session is closed to Solution Providers. Issuers and Merchants Members Only.

This session is closed to Solution Providers. Issuers and Merchants Members Only.

This session is closed to Solution Providers. Issuers and Merchants Members Only.

The Fraud 201 workshop builds upon the concepts presented at the Fraud 101 workshop and is intended for people with 2+ years of experience in the industry. This workshop dives into risk management topics, including the fraud lifecycle and challenges stemming from new tools and techniques. Insights on managing a fraud department are then presented, such as metrics and key performance indicators (KPIs), as well as information to help participants understand the total cost of fraud.

The Fraud 201 workshop builds upon the concepts presented at the Fraud 101 workshop and is intended for people with 2+ years of experience in the industry. This workshop dives into risk management topics, including the fraud lifecycle and challenges stemming from new tools and techniques. Insights on managing a fraud department are then presented, such as metrics and key performance indicators (KPIs), as well as information to help participants understand the total cost of fraud.

The Payments 201 workshop builds upon the concepts presented at the Payments 101 workshop and is intended for people with 2+ years of experience in the payments industry. This workshop further explores the payments landscape, with a closer look at global payments, mobile payments, and wallets. Success factors, including revenue opportunities and cost reductions, are also included, along with a detailed overview of legal and regulatory requirements.

The Payments 201 workshop builds upon the concepts presented at the Payments 101 workshop and is intended for people with 2+ years of experience in the payments industry. This workshop further explores the payments landscape, with a closer look at global payments, mobile payments, and wallets. Success factors, including revenue opportunities and cost reductions, are also included, along with a detailed overview of legal and regulatory requirements.

Fraud prevention and cybersecurity teams are typically siloed, separate groups reporting to different organizational heads. “Frenemies” at best, despite the fact they face common threats, tools and exploits. Some organizations, however – particularly those with large external customer bases – are finding great success in converging these two teams. In this intermediate / advanced session, hear how fraud-stopping insights are being leveraged by cybersecurity teams to create more proactive and intelligent systems, while fraud teams gain better organizational visibility (and better funding). All without getting in the way of customer experience.

Fraud prevention and cybersecurity teams are typically siloed, separate groups reporting to different organizational heads. “Frenemies” at best, despite the fact they face common threats, tools and exploits. Some organizations, however – particularly those with large external customer bases – are finding great success in converging these two teams. In this intermediate / advanced session, hear how fraud-stopping insights are being leveraged by cybersecurity teams to create more proactive and intelligent systems, while fraud teams gain better organizational visibility (and better funding). All without getting in the way of customer experience.

In this Intermediate/Advanced presentation, Neustar and Square will co-present a case study of best practices to reduce friction and minimize false positives across origination, transaction, and account takeover scenarios utilizing the predictive power of analyzing contextual telecommunications data, online data and Personally Identifiable Information.

In this Intermediate/Advanced presentation, Neustar and Square will co-present a case study of best practices to reduce friction and minimize false positives across origination, transaction, and account takeover scenarios utilizing the predictive power of analyzing contextual telecommunications data, online data and Personally Identifiable Information.

Imagine if your in-store security officer asked every shopper to confirm their mother’s maiden name before allowing them through the doors. While physical retailers would never allow this to happen - call centers don’t match the in-store and online shopping experience. Current identity and verification processes such as Knowledge Based Authentication (KBA) questions in your call center fail to make rich customer experiences synonymous with security. See how retailers can evolve their call center by leveraging passive biometric technology for authentication and fraud detection so you can stop treating every customer like a criminal.

Imagine if your in-store security officer asked every shopper to confirm their mother’s maiden name before allowing them through the doors. While physical retailers would never allow this to happen - call centers don’t match the in-store and online shopping experience. Current identity and verification processes such as Knowledge Based Authentication (KBA) questions in your call center fail to make rich customer experiences synonymous with security. See how retailers can evolve their call center by leveraging passive biometric technology for authentication and fraud detection so you can stop treating every customer like a criminal.

Sometimes when managing fraud we spend so much energy focusing on individual users or transactions, we can't see the forest for the trees. See how Uber has adapted a graphing technology to provide more holistic and high-level information about a users platform interactions to identify groups of users engaged in collusion fraud. A demonstration will be given of how using a graph tool can dramatically improve an investigators ability to identify suspicious groups and isolate bad actors for actioning.

Sometimes when managing fraud we spend so much energy focusing on individual users or transactions, we can't see the forest for the trees. See how Uber has adapted a graphing technology to provide more holistic and high-level information about a users platform interactions to identify groups of users engaged in collusion fraud. A demonstration will be given of how using a graph tool can dramatically improve an investigators ability to identify suspicious groups and isolate bad actors for actioning.

Jamie Bartlett is the Director of the Centre for the Analysis of Social Media at the thinktank Demos, where he has become one of the UK’s leading thinkers on politics and technology.  
 
He is also author of Radicals (2017) about political outsiders and best-selling The Dark Net (2014) about internet subcultures, which has been translated into 13 languages. Jamie also co-authored #intelligence with Sir David Omand, which explores the use of internet intelligence by the security services and the police. His Ted Talk about how dark net technology is changing the nature of cybercrime has been viewed over 2 million times.  
 
His areas of expertise range from social media monitoring and analytics, Internet culture and ‘the dark net’, crypto-currencies, surveillance technology, machine learning, automated sentiment analysis, big data, cyber privacy and law, social media research ethics, and the reform to RIPA 2000. 
 
Prior to working for Demos, Jamie was a research associate at the international humanitarian agency, Islamic Relief, and conducted field research in Pakistan and Bangladesh. 
 
He is also a technology blogger for the Telegraph and regularly contributes to publications on how the internet is changing politics and society, including the New York Times, The Times, the Guardian, Foreign Policy, and Prospect. 
 
He writes regularly for several national media outlets, and recently presented a major BBC2 documentary series ‘The Secrets of Silicon Valley’ about technology disruption to economies and politics. 

Are you going from a team of 1 to a team of many...or is your team doubling in size, but have no idea where to start? Is this your first time hiring strictly fraud fighters? Join us to learn first hand tips and pitfalls that we encountered our first time!

Are you going from a team of 1 to a team of many...or is your team doubling in size, but have no idea where to start? Is this your first time hiring strictly fraud fighters? Join us to learn first hand tips and pitfalls that we encountered our first time!

Are you going from a team of 1 to a team of many...or is your team doubling in size, but have no idea where to start? Is this your first time hiring strictly fraud fighters? Join us to learn first hand tips and pitfalls that we encountered our first time!

Subscription base or repeat business customer, fraud, and friendly fraud is a growing topic of concern. This session will look at how to maximize your repeat or subscription based business while mitigating risk balancing fraud prevention and customer retention.

Join representatives from Jet, Mastercard, Shopify, Adyen, and Etsy as they discuss how merchants, card brands, and processors can work together to more effectively fight fraud than any single entity alone. We'll discuss 3D Secure 2.0, what knowledge can be gleaned from chargeback data, how and when to retry failed authorizations, and effective measurement of false positives. Finally, each point of view will share what they wish the other ones knew and did.

Join representatives from Jet, Mastercard, Shopify, Adyen, and Etsy as they discuss how merchants, card brands, and processors can work together to more effectively fight fraud than any single entity alone. We'll discuss 3D Secure 2.0, what knowledge can be gleaned from chargeback data, how and when to retry failed authorizations, and effective measurement of false positives. Finally, each point of view will share what they wish the other ones knew and did.

Join representatives from Jet, Mastercard, Shopify, Adyen, and Etsy as they discuss how merchants, card brands, and processors can work together to more effectively fight fraud than any single entity alone. We'll discuss 3D Secure 2.0, what knowledge can be gleaned from chargeback data, how and when to retry failed authorizations, and effective measurement of false positives. Finally, each point of view will share what they wish the other ones knew and did.

Join representatives from Jet, Mastercard, Shopify, Adyen, and Etsy as they discuss how merchants, card brands, and processors can work together to more effectively fight fraud than any single entity alone. We'll discuss 3D Secure 2.0, what knowledge can be gleaned from chargeback data, how and when to retry failed authorizations, and effective measurement of false positives. Finally, each point of view will share what they wish the other ones knew and did.