I'm Steven, born in The Netherlands (land of the tall, blond hair and blue eyed people) and of course I love stroopwafels. For the last 5 years I've been working in the field of fraud prevention. I've worked 3 years for Ebay in Barcelona (Spain) as a fraud prevention analyst dealing with physical goods fraud.
For the past two years I've been working for Booking.com as a Fraud specialist. It's my responsibility to find new ways how Booking.com can detect fraud (Mostly focused on merchant of record fraud) without hurting our conversation or impact genuine traffic. Besides fighting fraud I'm a big fan of diving and long walks on the beach.
Classes for Steven Piet
Thursday, March 22
1:15pm - 2:00pm
Who Needs Manual Review? #ML@Booking.com
In the Fraud Department @Booking.com we have created a unique environment of innovation and cooperation;
We built our Machine Learning Solution in 8 months and dramatically decreased both false declines and chargebacks. We do not rely on manual review and maintain a small team of highly skilled fraud analysts. The operational teams and the product teams cooperate on a daily basis to drive innovation and protect our customers and partners.
We will discuss: (1) Why we don’t have a manual review team, (2) Lessons learned from building an in house Machine Learning Solution, (3)Cooperation between operations and product development.