Lauren Musial is currently the project manager on the Risk Operations team at Etsy. Prior to managing the teams external and internal projects, Lauren was in charge of both new hire and ongoing training for the Risk Operations team. While at Etsy Lauren also created a quality assurance program for Risk Ops to ensure agents were resolving issues accurately, in a timely manner, and according to company outlined workflows and policies. Lauren has experience in many areas of fraud including its prevention and detection, account takeover situations, phishing as well as chargebacks. She graduated from The Ohio State University with a degree in Criminology.
Classes for Lauren Musial
Tuesday, March 20
4:15pm - 5:00pm
Invest in your Employees: Training and Quality Assurance in a Risky World
Your team members drive many of your metrics so it is essential to invest in those you hire. It is important to set your team members up for success. Learn how to build and maintain a lean mean fraud fighting team through training and quality assurance checks.