Will Mowat - Risk, Underwriting and Collections Team Lead, Shopify
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Will Mowat Fraud Operations Lead Shopify
Will Mowat has been with Shopify since 2013 and has been mainly working on Shopify Payments and Shopify Capital as the lead for the Fraud Operations Team. Prior to Shopify, Will developed the fraud prevention strategy for Protus IP Solutions which is now a brand owned by j2Global. Will has been developing and working on risk/fraud detection and prevention strategies since 2007.
Sessions for Will Mowat
Time
Session Title
Speaker(s)
Room
Monday, March 19
9:00am - 12:30pm
Intro to Payments & Chargebacks SOLD OUT
The “Introduction to Payments and Chargebacks” workshop is targeted at people who are new to the industry or have been in the industry for less than 2 years. This workshop will give participants an overview of the payments landscape as well as introduce them to the diversity of payment methods used around the world. It will also cover the fundamentals of chargebacks and chargeback management.
The “Introduction to Payments and Chargebacks” workshop is targeted at people who are new to the industry or have been in the industry for less than 2 years. This workshop will give participants an overview of the payments landscape as well as introduce them to the diversity of payment methods used around the world. It will also cover the fundamentals of chargebacks and chargeback management.
The Fraud 101 workshop is targeted at people who are new to the industry or have been in the industry for less than 2 years. This workshop will introduce participants to the eCommerce fraud landscape, including fraud prevention tools and the basics of manual verification/review processes. A brief overview of basic payment and chargeback processes is also included.
The Fraud 101 workshop is targeted at people who are new to the industry or have been in the industry for less than 2 years. This workshop will introduce participants to the eCommerce fraud landscape, including fraud prevention tools and the basics of manual verification/review processes. A brief overview of basic payment and chargeback processes is also included.
The Fraud 201 workshop builds upon the concepts presented at the Fraud 101 workshop and is intended for people with 2+ years of experience in the industry. This workshop dives into risk management topics, including the fraud lifecycle and challenges stemming from new tools and techniques. Insights on managing a fraud department are then presented, such as metrics and key performance indicators (KPIs), as well as information to help participants understand the total cost of fraud.
The Fraud 201 workshop builds upon the concepts presented at the Fraud 101 workshop and is intended for people with 2+ years of experience in the industry. This workshop dives into risk management topics, including the fraud lifecycle and challenges stemming from new tools and techniques. Insights on managing a fraud department are then presented, such as metrics and key performance indicators (KPIs), as well as information to help participants understand the total cost of fraud.
The Payments 201 workshop builds upon the concepts presented at the Payments 101 workshop and is intended for people with 2+ years of experience in the payments industry. This workshop further explores the payments landscape, with a closer look at global payments, mobile payments, and wallets. Success factors, including revenue opportunities and cost reductions, are also included, along with a detailed overview of legal and regulatory requirements.
The Payments 201 workshop builds upon the concepts presented at the Payments 101 workshop and is intended for people with 2+ years of experience in the payments industry. This workshop further explores the payments landscape, with a closer look at global payments, mobile payments, and wallets. Success factors, including revenue opportunities and cost reductions, are also included, along with a detailed overview of legal and regulatory requirements.
When Frenemies Align: Cybersecurity and Fraud Putting Their Differences Aside for the Customer
Fraud prevention and cybersecurity teams are typically siloed, separate groups reporting to different organizational heads. “Frenemies” at best, despite the fact they face common threats, tools and exploits. Some organizations, however – particularly those with large external customer bases – are finding great success in converging these two teams. In this intermediate / advanced session, hear how fraud-stopping insights are being leveraged by cybersecurity teams to create more proactive and intelligent systems, while fraud teams gain better organizational visibility (and better funding). All without getting in the way of customer experience.
When Frenemies Align: Cybersecurity and Fraud Putting Their Differences Aside for the Customer
Fraud prevention and cybersecurity teams are typically siloed, separate groups reporting to different organizational heads. “Frenemies” at best, despite the fact they face common threats, tools and exploits. Some organizations, however – particularly those with large external customer bases – are finding great success in converging these two teams. In this intermediate / advanced session, hear how fraud-stopping insights are being leveraged by cybersecurity teams to create more proactive and intelligent systems, while fraud teams gain better organizational visibility (and better funding). All without getting in the way of customer experience.
Business After the Breach: Unspoofable Behavioral Insights to Complement PII Verification, Fight Fraud and Reduce Customer Friction
In this Intermediate/Advanced presentation, Neustar and Square will co-present a case study of best practices to reduce friction and minimize false positives across origination, transaction, and account takeover scenarios utilizing the predictive power of analyzing contextual telecommunications data, online data and Personally Identifiable Information.
Business After the Breach: Unspoofable Behavioral Insights to Complement PII Verification, Fight Fraud and Reduce Customer Friction
In this Intermediate/Advanced presentation, Neustar and Square will co-present a case study of best practices to reduce friction and minimize false positives across origination, transaction, and account takeover scenarios utilizing the predictive power of analyzing contextual telecommunications data, online data and Personally Identifiable Information.
Excuse Me, I’ll Need the Last 4 of Your Social for You to Try That On........
Imagine if your in-store security officer asked every shopper to confirm their mother’s maiden name before allowing them through the doors. While physical retailers would never allow this to happen - call centers don’t match the in-store and online shopping experience. Current identity and verification processes such as Knowledge Based Authentication (KBA) questions in your call center fail to make rich customer experiences synonymous with security. See how retailers can evolve their call center by leveraging passive biometric technology for authentication and fraud detection so you can stop treating every customer like a criminal.
Excuse Me, I’ll Need the Last 4 of Your Social for You to Try That On........
Imagine if your in-store security officer asked every shopper to confirm their mother’s maiden name before allowing them through the doors. While physical retailers would never allow this to happen - call centers don’t match the in-store and online shopping experience. Current identity and verification processes such as Knowledge Based Authentication (KBA) questions in your call center fail to make rich customer experiences synonymous with security. See how retailers can evolve their call center by leveraging passive biometric technology for authentication and fraud detection so you can stop treating every customer like a criminal.
Graphic Content Warning!: Using Graph Analysis to Fight Collusion Fraud
Sometimes when managing fraud we spend so much energy focusing on individual users or transactions, we can't see the forest for the trees. See how Uber has adapted a graphing technology to provide more holistic and high-level information about a users platform interactions to identify groups of users engaged in collusion fraud. A demonstration will be given of how using a graph tool can dramatically improve an investigators ability to identify suspicious groups and isolate bad actors for actioning.
Graphic Content Warning!: Using Graph Analysis to Fight Collusion Fraud
Sometimes when managing fraud we spend so much energy focusing on individual users or transactions, we can't see the forest for the trees. See how Uber has adapted a graphing technology to provide more holistic and high-level information about a users platform interactions to identify groups of users engaged in collusion fraud. A demonstration will be given of how using a graph tool can dramatically improve an investigators ability to identify suspicious groups and isolate bad actors for actioning.
Jamie Bartlett is the Director of the Centre for the Analysis of Social Media at the thinktank Demos, where he has become one of the UK’s leading thinkers on politics and technology.
He is also author of Radicals (2017) about political outsiders and best-selling The Dark Net (2014) about internet subcultures, which has been translated into 13 languages. Jamie also co-authored #intelligence with Sir David Omand, which explores the use of internet intelligence by the security services and the police. His Ted Talk about how dark net technology is changing the nature of cybercrime has been viewed over 2 million times.
His areas of expertise range from social media monitoring and analytics, Internet culture and ‘the dark net’, crypto-currencies, surveillance technology, machine learning, automated sentiment analysis, big data, cyber privacy and law, social media research ethics, and the reform to RIPA 2000.
Prior to working for Demos, Jamie was a research associate at the international humanitarian agency, Islamic Relief, and conducted field research in Pakistan and Bangladesh.
He is also a technology blogger for the Telegraph and regularly contributes to publications on how the internet is changing politics and society, including the New York Times, The Times, the Guardian, Foreign Policy, and Prospect.
He writes regularly for several national media outlets, and recently presented a major BBC2 documentary series ‘The Secrets of Silicon Valley’ about technology disruption to economies and politics.
Are you going from a team of 1 to a team of many...or is your team doubling in size, but have no idea where to start? Is this your first time hiring strictly fraud fighters? Join us to learn first hand tips and pitfalls that we encountered our first time!
Are you going from a team of 1 to a team of many...or is your team doubling in size, but have no idea where to start? Is this your first time hiring strictly fraud fighters? Join us to learn first hand tips and pitfalls that we encountered our first time!
Are you going from a team of 1 to a team of many...or is your team doubling in size, but have no idea where to start? Is this your first time hiring strictly fraud fighters? Join us to learn first hand tips and pitfalls that we encountered our first time!
Every Time I See You, I Lose. Who Needs a Friend Like You?
Subscription base or repeat business customer, fraud, and friendly fraud is a growing topic of concern. This session will look at how to maximize your repeat or subscription based business while mitigating risk balancing fraud prevention and customer retention.
PANEL: So Happy (and Safe!) Together: Merchants, Processors, and Card Brands Talk Fraud Prevention
Join representatives from Jet, Mastercard, Shopify, Adyen, and Etsy as they discuss how merchants, card brands, and processors can work together to more effectively fight fraud than any single entity alone. We'll discuss 3D Secure 2.0, what knowledge can be gleaned from chargeback data, how and when to retry failed authorizations, and effective measurement of false positives. Finally, each point of view will share what they wish the other ones knew and did.
PANEL: So Happy (and Safe!) Together: Merchants, Processors, and Card Brands Talk Fraud Prevention
Join representatives from Jet, Mastercard, Shopify, Adyen, and Etsy as they discuss how merchants, card brands, and processors can work together to more effectively fight fraud than any single entity alone. We'll discuss 3D Secure 2.0, what knowledge can be gleaned from chargeback data, how and when to retry failed authorizations, and effective measurement of false positives. Finally, each point of view will share what they wish the other ones knew and did.
PANEL: So Happy (and Safe!) Together: Merchants, Processors, and Card Brands Talk Fraud Prevention
Join representatives from Jet, Mastercard, Shopify, Adyen, and Etsy as they discuss how merchants, card brands, and processors can work together to more effectively fight fraud than any single entity alone. We'll discuss 3D Secure 2.0, what knowledge can be gleaned from chargeback data, how and when to retry failed authorizations, and effective measurement of false positives. Finally, each point of view will share what they wish the other ones knew and did.
PANEL: So Happy (and Safe!) Together: Merchants, Processors, and Card Brands Talk Fraud Prevention
Join representatives from Jet, Mastercard, Shopify, Adyen, and Etsy as they discuss how merchants, card brands, and processors can work together to more effectively fight fraud than any single entity alone. We'll discuss 3D Secure 2.0, what knowledge can be gleaned from chargeback data, how and when to retry failed authorizations, and effective measurement of false positives. Finally, each point of view will share what they wish the other ones knew and did.
Payments Optimization: Local or Cross-Border Payment Processing: LATAM Case Studies
It used to be a "simpler" decision, one based on easier to quantify impacts like acquiring costs and tax withholding regulations. However data has proven that the answer is not black and white, and that in some cases a hybrid option may just be the best option.
Payments Optimization: Local or Cross-Border Payment Processing: LATAM Case Studies
It used to be a "simpler" decision, one based on easier to quantify impacts like acquiring costs and tax withholding regulations. However data has proven that the answer is not black and white, and that in some cases a hybrid option may just be the best option.
Artificial Intelligence Gets You So Far. Augmented Intelligence Can Get You Farther.
Machine learning has played an increasingly important role in fighting fraud. Machine learning and artificial intelligence when applied to fraud management along with human-led decisioning, can become an effective duo. More effective still is the concept of augmented intelligence which takes fraud management a step further by providing actionable data that can be applied to make even better decisions. Attend this session to learn about the next level of fraud management that applies augmented intelligence that enhance human decision making rather than attempt to replace humans.
Artificial Intelligence Gets You So Far. Augmented Intelligence Can Get You Farther.
Machine learning has played an increasingly important role in fighting fraud. Machine learning and artificial intelligence when applied to fraud management along with human-led decisioning, can become an effective duo. More effective still is the concept of augmented intelligence which takes fraud management a step further by providing actionable data that can be applied to make even better decisions. Attend this session to learn about the next level of fraud management that applies augmented intelligence that enhance human decision making rather than attempt to replace humans.
Don't Get Stuffed: Credential Stuffing, Account Takeovers and Identification/Mitigation
With account credentials from numerous breaches readily available and password re-use by end users common, credential stuffing and ATOs are a significant and increasing problem for merchants. Learn how to identify and mitigate attacks using simple techniques and free/open source tools without busting your budget.
Don't Get Stuffed: Credential Stuffing, Account Takeovers and Identification/Mitigation
With account credentials from numerous breaches readily available and password re-use by end users common, credential stuffing and ATOs are a significant and increasing problem for merchants. Learn how to identify and mitigate attacks using simple techniques and free/open source tools without busting your budget.
Each day it seems that a new fraud challenge emerges and a new solution provider claims to have a cure. But how do you know it will solve your challenges, fit within your organization, and ultimately demonstrate results? This session will discuss techniques and criteria to objectively evaluate solution providers to help determine if they can mitigate your threats and culturally fit within your organization.
The Ecommerce Fraud Index and How You Compare To Peers In Your Industry
Each vertical within online retail faces different fraud challenges. The Ecommerce Fraud Index provides in-depth coverage of 8 verticals across 8 quarters, analyzing trends and providing insights on each type of ecommerce fraud and how they differ across varying transaction amounts. The Ecommerce Fraud Index is available to merchants at no cost and provides an unprecedented amount of comparative data for merchants to understand how their fraud detection efforts are faring compared to their peers. Join this session to understand the changes taking place in your industry and how you can leverage this analysis to improve your fraud prevention efforts.
Everyone is encouraged to join the LE Roundtable discussion and information sharing session. This facilitated discussion will highlight the approaches to combat merchant fraud, best practices and challenges when working with law enforcement, successes, and lessons learned. Also, hear about new working groups and how you can assist with their success. Join us and learn from your peers their tips to working with law enforcement.
Everyone is encouraged to join the LE Roundtable discussion and information sharing session. This facilitated discussion will highlight the approaches to combat merchant fraud, best practices and challenges when working with law enforcement, successes, and lessons learned. Also, hear about new working groups and how you can assist with their success. Join us and learn from your peers their tips to working with law enforcement.
Building vs Buying: Understanding the Right Time for Each Option as You Grow Your Organization
When does it make sense to hire a team and build an in-house risk engine, or can external vendors, tools, operations and software prove just as tailored and intuitive? How does a layered fraud approach function seamlessly and effectively? Learn from experts in fraud that helped build abuse teams at Square, Google and Facebook.
Building vs Buying: Understanding the Right Time for Each Option as You Grow Your Organization
When does it make sense to hire a team and build an in-house risk engine, or can external vendors, tools, operations and software prove just as tailored and intuitive? How does a layered fraud approach function seamlessly and effectively? Learn from experts in fraud that helped build abuse teams at Square, Google and Facebook.
This presentation focuses on the type of fraud models that happen in the gaming industry. The presentation identifies the models, strategies to deal with them and a framework on how to approach these problems. The types of models will include Password List Attack (Credential Stuffing), Account Take Over, Game Fraud, Fake Account fraud amongst Others. The goal of the presentation which is being delivered at MRC in San Diego in OCtober for the first time is to provide folks who are new to fraud and those who are seasoned professional to come up with optimal strategies.
Track
Intermediate
Lee Gould
Sony Interactive Entertainment - PlayStation
Bristlecone 9
2:15pm - 3:00pm
POS Malware Threat Actors
Threat actor groups like FIN7 and FIN8 target financial institutions and merchants to steal customer information using point-of-sale malware. This session will map out the characteristics of such groups from how they target their victims using phishing campaigns to the unique indicators of the malware infections themselves. Participants will learn the differences between the major threat actor groups associated with such malware and how they can share information which can help other merchants and law enforcement investigations.
Threat actor groups like FIN7 and FIN8 target financial institutions and merchants to steal customer information using point-of-sale malware. This session will map out the characteristics of such groups from how they target their victims using phishing campaigns to the unique indicators of the malware infections themselves. Participants will learn the differences between the major threat actor groups associated with such malware and how they can share information which can help other merchants and law enforcement investigations.
Threat actor groups like FIN7 and FIN8 target financial institutions and merchants to steal customer information using point-of-sale malware. This session will map out the characteristics of such groups from how they target their victims using phishing campaigns to the unique indicators of the malware infections themselves. Participants will learn the differences between the major threat actor groups associated with such malware and how they can share information which can help other merchants and law enforcement investigations.
Threat actor groups like FIN7 and FIN8 target financial institutions and merchants to steal customer information using point-of-sale malware. This session will map out the characteristics of such groups from how they target their victims using phishing campaigns to the unique indicators of the malware infections themselves. Participants will learn the differences between the major threat actor groups associated with such malware and how they can share information which can help other merchants and law enforcement investigations.
As more and more data breaches hit the news, account takeover is a growing threat for online merchants. Even if fraudsters don’t get clear-text usernames – emails, passwords, other sensitive information can potentially be used for social engineering or other exploits. When it comes to account takeover, online merchants face the added challenge of recognizing a fraudster masquerading as a valued and trusted customer. Learn what geolocation and other transactional data can do to help you understand the context of an account takeover in order to identify suspicious activity and make better decisions while providing your good customers with the best experience possible.
As more and more data breaches hit the news, account takeover is a growing threat for online merchants. Even if fraudsters don’t get clear-text usernames – emails, passwords, other sensitive information can potentially be used for social engineering or other exploits. When it comes to account takeover, online merchants face the added challenge of recognizing a fraudster masquerading as a valued and trusted customer. Learn what geolocation and other transactional data can do to help you understand the context of an account takeover in order to identify suspicious activity and make better decisions while providing your good customers with the best experience possible.
A Practical Guide to Payment Processing in Latin America - Best Practices and Benchmarks
allpago would like to present a panel discussion alongside a merchant to showcase their experience of accepting payments in Latin America giving an overview of the key e-commerce markets: Argentina, Brazil, and Mexico, which represent over 75% of the entire e-commerce volume in the region. The focus of this presentation is to educate attendees about how to operate in the region and demystify myths about payment acceptance in LATAM. The session will describe LATAM payments, discuss local vs cross-border processing, explain how local entities and withholding taxes work in the region and how alternative payment methods are key for success.
A Practical Guide to Payment Processing in Latin America - Best Practices and Benchmarks
allpago would like to present a panel discussion alongside a merchant to showcase their experience of accepting payments in Latin America giving an overview of the key e-commerce markets: Argentina, Brazil, and Mexico, which represent over 75% of the entire e-commerce volume in the region. The focus of this presentation is to educate attendees about how to operate in the region and demystify myths about payment acceptance in LATAM. The session will describe LATAM payments, discuss local vs cross-border processing, explain how local entities and withholding taxes work in the region and how alternative payment methods are key for success.
A Practical Guide to Payment Processing in Latin America - Best Practices and Benchmarks
allpago would like to present a panel discussion alongside a merchant to showcase their experience of accepting payments in Latin America giving an overview of the key e-commerce markets: Argentina, Brazil, and Mexico, which represent over 75% of the entire e-commerce volume in the region. The focus of this presentation is to educate attendees about how to operate in the region and demystify myths about payment acceptance in LATAM. The session will describe LATAM payments, discuss local vs cross-border processing, explain how local entities and withholding taxes work in the region and how alternative payment methods are key for success.
False positives for fraudulent transactions cost companies more than the actual impact of fraud, and prevent good users from coming back. What can you do to better identify these users, enable them to complete their transaction, and keep them coming back? We will take a look at user challenges in session and fix flows out of session as a way to salvage good users while keeping out fraud.
False positives for fraudulent transactions cost companies more than the actual impact of fraud, and prevent good users from coming back. What can you do to better identify these users, enable them to complete their transaction, and keep them coming back? We will take a look at user challenges in session and fix flows out of session as a way to salvage good users while keeping out fraud.
Organized crime rings are leveraging bot armies for brute force password-cracking attacks. These scripted attacks are tough to detect, and standalone fraud prevention systems don’t detect the data that – in concert – reveal when an attack is underway. Adding further authentication friction isn’t a viable answer. Learn specific steps to help your organization eliminate account takeovers. JOIN us to hear what TicketMaster and NuData Security have learned about stopping ATO especially now when static data is deemed worthless and retailers are seeing walls nearly 50% of all traffic coming from account takeover and automation activity.
Organized crime rings are leveraging bot armies for brute force password-cracking attacks. These scripted attacks are tough to detect, and standalone fraud prevention systems don’t detect the data that – in concert – reveal when an attack is underway. Adding further authentication friction isn’t a viable answer. Learn specific steps to help your organization eliminate account takeovers. JOIN us to hear what TicketMaster and NuData Security have learned about stopping ATO especially now when static data is deemed worthless and retailers are seeing walls nearly 50% of all traffic coming from account takeover and automation activity.
Organized crime rings are leveraging bot armies for brute force password-cracking attacks. These scripted attacks are tough to detect, and standalone fraud prevention systems don’t detect the data that – in concert – reveal when an attack is underway. Adding further authentication friction isn’t a viable answer. Learn specific steps to help your organization eliminate account takeovers. JOIN us to hear what TicketMaster and NuData Security have learned about stopping ATO especially now when static data is deemed worthless and retailers are seeing walls nearly 50% of all traffic coming from account takeover and automation activity.
GDPR, an Opportunity to Build Trust and Educate Around the Benefits of Sharing Data
For any Merchant with customers in Europe, May 2018 is the month of change for payments and data protection, with the introduction of the PSD2 directive and the GDPR. Customers will have more control, empowering them to select what personal data they would like to share. GDPR gives merchants an opportunity to educate customers about how sharing their personal data can work for them.
GDPR, an Opportunity to Build Trust and Educate Around the Benefits of Sharing Data
For any Merchant with customers in Europe, May 2018 is the month of change for payments and data protection, with the introduction of the PSD2 directive and the GDPR. Customers will have more control, empowering them to select what personal data they would like to share. GDPR gives merchants an opportunity to educate customers about how sharing their personal data can work for them.
Invest in your Employees: Training and Quality Assurance in a Risky World
Your team members drive many of your metrics so it is essential to invest in those you hire. It is important to set your team members up for success. Learn how to build and maintain a lean mean fraud fighting team through training and quality assurance checks.
PANEL: Secure Payments in the Digital Age – How EMV 3-D Secure Strikes the Balance Between Consumer Experience and Safe Transactions
During this panel discussion we review how the EMV 3-D Secure will support the best-in class customer experience while preventing fraud and keeping the consumer’s data protected. We will take a close look at how the new standard optimizes the user experience while enhancing security across mobile and the internet of things. We will also look at how the standard and underlying technology will address requirements posed by PSD2. Join Mastercard and Visa for this engaging discussion on the future of digital payments.
PANEL: Secure Payments in the Digital Age – How EMV 3-D Secure Strikes the Balance Between Consumer Experience and Safe Transactions
During this panel discussion we review how the EMV 3-D Secure will support the best-in class customer experience while preventing fraud and keeping the consumer’s data protected. We will take a close look at how the new standard optimizes the user experience while enhancing security across mobile and the internet of things. We will also look at how the standard and underlying technology will address requirements posed by PSD2. Join Mastercard and Visa for this engaging discussion on the future of digital payments.
PANEL: Secure Payments in the Digital Age – How EMV 3-D Secure Strikes the Balance Between Consumer Experience and Safe Transactions
During this panel discussion we review how the EMV 3-D Secure will support the best-in class customer experience while preventing fraud and keeping the consumer’s data protected. We will take a close look at how the new standard optimizes the user experience while enhancing security across mobile and the internet of things. We will also look at how the standard and underlying technology will address requirements posed by PSD2. Join Mastercard and Visa for this engaging discussion on the future of digital payments.
PANEL: Secure Payments in the Digital Age – How EMV 3-D Secure Strikes the Balance Between Consumer Experience and Safe Transactions
During this panel discussion we review how the EMV 3-D Secure will support the best-in class customer experience while preventing fraud and keeping the consumer’s data protected. We will take a close look at how the new standard optimizes the user experience while enhancing security across mobile and the internet of things. We will also look at how the standard and underlying technology will address requirements posed by PSD2. Join Mastercard and Visa for this engaging discussion on the future of digital payments.
PANEL: Secure Payments in the Digital Age – How EMV 3-D Secure Strikes the Balance Between Consumer Experience and Safe Transactions
During this panel discussion we review how the EMV 3-D Secure will support the best-in class customer experience while preventing fraud and keeping the consumer’s data protected. We will take a close look at how the new standard optimizes the user experience while enhancing security across mobile and the internet of things. We will also look at how the standard and underlying technology will address requirements posed by PSD2. Join Mastercard and Visa for this engaging discussion on the future of digital payments.
Having control of your payments flow is becoming essential to having a resilient operation. An internal transaction switch allows merchants to operate multiple providers with control. The benefits of using a switch allow Payments teams to impact the cost of payment acceptance, mitigate risk and most importantly, gain organizational credibility.
At what point is having an internal switch necessary? And what are the costs to consider?
This session discusses the business and technological requirements to execute a multi-channel processing environment, and the benefits of leveraging the investment.
Having control of your payments flow is becoming essential to having a resilient operation. An internal transaction switch allows merchants to operate multiple providers with control. The benefits of using a switch allow Payments teams to impact the cost of payment acceptance, mitigate risk and most importantly, gain organizational credibility.
At what point is having an internal switch necessary? And what are the costs to consider?
This session discusses the business and technological requirements to execute a multi-channel processing environment, and the benefits of leveraging the investment.
Having control of your payments flow is becoming essential to having a resilient operation. An internal transaction switch allows merchants to operate multiple providers with control. The benefits of using a switch allow Payments teams to impact the cost of payment acceptance, mitigate risk and most importantly, gain organizational credibility.
At what point is having an internal switch necessary? And what are the costs to consider?
This session discusses the business and technological requirements to execute a multi-channel processing environment, and the benefits of leveraging the investment.
Eric O’Neill is an attorney, security consultant and professional public speaker. In 2001, Eric helped capture the most notorious spy in United States history: Robert Hanssen, a 25-year veteran of the FBI. The remarkable true events of his life are the inspiration behind the critically acclaimed dramatic thriller Breach, starring Ryan Philippe as O'Neill. The film is the story of the greatest security breach in US history.
Eric began his career in the FBI as a “Ghost” – an undercover field operative tasked to surveil and monitor foreign, national, and domestic terrorists and spies. During the Hanssen investigation, Eric worked directly undercover with the spy within the FBI’s Information Assurance Division – created to protect all classified FBI intelligence.
Currently, Eric runs The Georgetown Group, a premier investigative and security consultancy out of Washington, DC. Eric is also the National Security Strategist for Carbon Black, the leader in next generation endpoint protection.
A talented motivational speaker who weaves real life experiences into a presentation that is both entertaining and rewarding, Eric O’Neill provides practical insights into real work situations relevant to many industries.
2018 MRC Global Payments Survey in Partnership with CyberSource
Winning through eCommerce Payments Management
Learn how leading merchants are approaching ecommerce payment management as a strategic function and competitive differentiator. We’ll examine the challenges they face, the best practices they employ and the benefits they are realizing. Insights are based on the recent global study capturing attitudes and practices of 484 payment specialists from mid-market and enterprise level organizations. The highlight of the session will be a panel discussion with payments experts sharing their perspectives on the study’s findings, including commentary on improving performance
2018 MRC Global Payments Survey in Partnership with CyberSource
Winning through eCommerce Payments Management
Learn how leading merchants are approaching ecommerce payment management as a strategic function and competitive differentiator. We’ll examine the challenges they face, the best practices they employ and the benefits they are realizing. Insights are based on the recent global study capturing attitudes and practices of 484 payment specialists from mid-market and enterprise level organizations. The highlight of the session will be a panel discussion with payments experts sharing their perspectives on the study’s findings, including commentary on improving performance
2018 MRC Global Payments Survey in Partnership with CyberSource
Winning through eCommerce Payments Management
Learn how leading merchants are approaching ecommerce payment management as a strategic function and competitive differentiator. We’ll examine the challenges they face, the best practices they employ and the benefits they are realizing. Insights are based on the recent global study capturing attitudes and practices of 484 payment specialists from mid-market and enterprise level organizations. The highlight of the session will be a panel discussion with payments experts sharing their perspectives on the study’s findings, including commentary on improving performance
2018 MRC Global Payments Survey in Partnership with CyberSource
Winning through eCommerce Payments Management
Learn how leading merchants are approaching ecommerce payment management as a strategic function and competitive differentiator. We’ll examine the challenges they face, the best practices they employ and the benefits they are realizing. Insights are based on the recent global study capturing attitudes and practices of 484 payment specialists from mid-market and enterprise level organizations. The highlight of the session will be a panel discussion with payments experts sharing their perspectives on the study’s findings, including commentary on improving performance
Africa is the world's second largest and second most-populous continent. At about 30.3 million km² including adjacent islands, it covers 6% of Earth's total surface area and 20% of its total land area. Comprised of 54 countries, over 1.2 Billion people and 2000 spoken languages; one out of four people on Earth live in Africa. But with so many countries and languages it is a highly fragmented market presenting special challenges to marketing and payment teams. This session will explore the opportunities for eCommerce sales in Africa, which countries are the most attractive now and in the future for development and provide some guidance on how to develop sales in this complex region.
Criminal Minds: How Attackers Weaponize your Customer Data
Dive into the dark web with industry experts. With an ever-evolving fraud landscape, businesses are increasingly defenseless against an industrialized enemy — so having visibility into fraudsters’ methods and motivation is critical to building proper defenses. Experian and CSIdentity fraud experts will dive into the latest threats, where attackers are focusing their attention to maximize payouts and minimize their risk of being caught, and how attendees can defend their organization.
Criminal Minds: How Attackers Weaponize your Customer Data
Dive into the dark web with industry experts. With an ever-evolving fraud landscape, businesses are increasingly defenseless against an industrialized enemy — so having visibility into fraudsters’ methods and motivation is critical to building proper defenses. Experian and CSIdentity fraud experts will dive into the latest threats, where attackers are focusing their attention to maximize payouts and minimize their risk of being caught, and how attendees can defend their organization.
Criminal Minds: How Attackers Weaponize your Customer Data
Dive into the dark web with industry experts. With an ever-evolving fraud landscape, businesses are increasingly defenseless against an industrialized enemy — so having visibility into fraudsters’ methods and motivation is critical to building proper defenses. Experian and CSIdentity fraud experts will dive into the latest threats, where attackers are focusing their attention to maximize payouts and minimize their risk of being caught, and how attendees can defend their organization.
Join industry experts and hear directly from female fraud fighters about their insights into the current fraud landscape and future outlook, worst and best experiences on the job, plus the tips on the best ways to make an impact and stay relevant in a male-dominated environment.
Join industry experts and hear directly from female fraud fighters about their insights into the current fraud landscape and future outlook, worst and best experiences on the job, plus the tips on the best ways to make an impact and stay relevant in a male-dominated environment.
Join industry experts and hear directly from female fraud fighters about their insights into the current fraud landscape and future outlook, worst and best experiences on the job, plus the tips on the best ways to make an impact and stay relevant in a male-dominated environment.
Join industry experts and hear directly from female fraud fighters about their insights into the current fraud landscape and future outlook, worst and best experiences on the job, plus the tips on the best ways to make an impact and stay relevant in a male-dominated environment.
Join industry experts and hear directly from female fraud fighters about their insights into the current fraud landscape and future outlook, worst and best experiences on the job, plus the tips on the best ways to make an impact and stay relevant in a male-dominated environment.
eCommerce opens up your business to customers around the world, but how do you best exploit foreign exchange as part of that journey? There are 180 currencies in use in the world today, but which ones should you use? What’s the best approach to pricing in a non-local currency, and what impact does it have on customer experience? What drives the economics behind FX in international payment processing, and how can you take advantage of a new income opportunity while giving your overseas customers what they want? How should you deal with FX volatility in an increasingly unpredictable world?
eCommerce opens up your business to customers around the world, but how do you best exploit foreign exchange as part of that journey? There are 180 currencies in use in the world today, but which ones should you use? What’s the best approach to pricing in a non-local currency, and what impact does it have on customer experience? What drives the economics behind FX in international payment processing, and how can you take advantage of a new income opportunity while giving your overseas customers what they want? How should you deal with FX volatility in an increasingly unpredictable world?
PANEL: AI Alone Is Not Enough: Best Practices in Implementing Artificial Intelligence In Your Company
What are the types of AI that make sense for my business? Should we buy from a vendor, or build a platform ourselves? Everyone knows that AI is incredibly important in our current retail ecosystem, but from there to successfully implanting AI to solve current challenges can be a long road. Feedzai and First Data work with many merchant companies, using AI to solve problems such as transaction fraud, account opening, loyalty program risk, and much more. Here merchants will learn the best practices for implementing AI to be a successful tool for long term growth.
PANEL: AI Alone Is Not Enough: Best Practices in Implementing Artificial Intelligence In Your Company
What are the types of AI that make sense for my business? Should we buy from a vendor, or build a platform ourselves? Everyone knows that AI is incredibly important in our current retail ecosystem, but from there to successfully implanting AI to solve current challenges can be a long road. Feedzai and First Data work with many merchant companies, using AI to solve problems such as transaction fraud, account opening, loyalty program risk, and much more. Here merchants will learn the best practices for implementing AI to be a successful tool for long term growth.
PANEL: AI Alone Is Not Enough: Best Practices in Implementing Artificial Intelligence In Your Company
What are the types of AI that make sense for my business? Should we buy from a vendor, or build a platform ourselves? Everyone knows that AI is incredibly important in our current retail ecosystem, but from there to successfully implanting AI to solve current challenges can be a long road. Feedzai and First Data work with many merchant companies, using AI to solve problems such as transaction fraud, account opening, loyalty program risk, and much more. Here merchants will learn the best practices for implementing AI to be a successful tool for long term growth.
Fraud and Chargebacks are Not a Risk Management Problem, but a Company Problem as a Whole
How each Department in a Company plays a role in preventing Fraud and Non Fraud Chargebacks. Breaking down walls of each department to open communication is crucial. The key to minimizing Chargebacks is by teaching the Company as a whole what Risk Management is and how they play a part in it. Have you ever broken out your Chargebacks by department? What department is causing them? You would be surprised!
Fraud and Chargebacks are Not a Risk Management Problem, but a Company Problem as a Whole
How each Department in a Company plays a role in preventing Fraud and Non Fraud Chargebacks. Breaking down walls of each department to open communication is crucial. The key to minimizing Chargebacks is by teaching the Company as a whole what Risk Management is and how they play a part in it. Have you ever broken out your Chargebacks by department? What department is causing them? You would be surprised!
Say Yes to the Rest: Preparing Fraud Teams for Rapid Global Expansion
Operating in multiple countries brings additional challenges for fraud teams, especially when a business's global expansion happens rapidly. This session will focus on best practices for how risk teams can support new markets without significant increases in losses or operational complexity; it will begin by comparing and contrasting failed and successful strategies used across several companies, and will outline a matrix of best practices for building fraud prevention operations across multiple regions, and will close with a presentation of two case studies from APAC to illustrate lessons learned from distinct types of international expansions.
Say Yes to the Rest: Preparing Fraud Teams for Rapid Global Expansion
Operating in multiple countries brings additional challenges for fraud teams, especially when a business's global expansion happens rapidly. This session will focus on best practices for how risk teams can support new markets without significant increases in losses or operational complexity; it will begin by comparing and contrasting failed and successful strategies used across several companies, and will outline a matrix of best practices for building fraud prevention operations across multiple regions, and will close with a presentation of two case studies from APAC to illustrate lessons learned from distinct types of international expansions.
Providing Clarity to an Increasingly Sophisticated eCommerce Fraud Vendor Landscape
Within the fraud vendor landscape existing vendors and new vendors have upped their game by creating emerging technologies for enhanced fraud detection, operational efficiencies and the like. All of this is great for eCommerce fraud prevention, but with the ever-evolving solutions out there, it can be tough to pinpoint the smartest course of action, whether looking to RFP or add incremental functionality. In this session, Paladin will explain insights learned while researching and visiting over 40 vendors listed in their report.
Providing Clarity to an Increasingly Sophisticated eCommerce Fraud Vendor Landscape
Within the fraud vendor landscape existing vendors and new vendors have upped their game by creating emerging technologies for enhanced fraud detection, operational efficiencies and the like. All of this is great for eCommerce fraud prevention, but with the ever-evolving solutions out there, it can be tough to pinpoint the smartest course of action, whether looking to RFP or add incremental functionality. In this session, Paladin will explain insights learned while researching and visiting over 40 vendors listed in their report.
The Chargeback Triangle: Addressing the Long-Term Effects of Chargebacks on Consumers, Merchants and Issuers
Chargebacks are a $31 billion problem that affects all parties in card-present and card-not-present transactions. Our panel will discuss key findings from a recently commissioned Javelin study on the effects and impacts of chargebacks across consumer, merchant, and issuer market segments. This first-of-its-kind study will provide unique and new market perspectives, exploring the hidden and lasting effects of chargebacks on merchants and issuers. We will also discuss the potential benefits they can derive from collaborating to help resolve disputes prior to them becoming chargebacks, and how to affect long-term purchasing behavior and provide an improved customer experience.
The Chargeback Triangle: Addressing the Long-Term Effects of Chargebacks on Consumers, Merchants and Issuers
Chargebacks are a $31 billion problem that affects all parties in card-present and card-not-present transactions. Our panel will discuss key findings from a recently commissioned Javelin study on the effects and impacts of chargebacks across consumer, merchant, and issuer market segments. This first-of-its-kind study will provide unique and new market perspectives, exploring the hidden and lasting effects of chargebacks on merchants and issuers. We will also discuss the potential benefits they can derive from collaborating to help resolve disputes prior to them becoming chargebacks, and how to affect long-term purchasing behavior and provide an improved customer experience.
The Chargeback Triangle: Addressing the Long-Term Effects of Chargebacks on Consumers, Merchants and Issuers
Chargebacks are a $31 billion problem that affects all parties in card-present and card-not-present transactions. Our panel will discuss key findings from a recently commissioned Javelin study on the effects and impacts of chargebacks across consumer, merchant, and issuer market segments. This first-of-its-kind study will provide unique and new market perspectives, exploring the hidden and lasting effects of chargebacks on merchants and issuers. We will also discuss the potential benefits they can derive from collaborating to help resolve disputes prior to them becoming chargebacks, and how to affect long-term purchasing behavior and provide an improved customer experience.
The Chargeback Triangle: Addressing the Long-Term Effects of Chargebacks on Consumers, Merchants and Issuers
Chargebacks are a $31 billion problem that affects all parties in card-present and card-not-present transactions. Our panel will discuss key findings from a recently commissioned Javelin study on the effects and impacts of chargebacks across consumer, merchant, and issuer market segments. This first-of-its-kind study will provide unique and new market perspectives, exploring the hidden and lasting effects of chargebacks on merchants and issuers. We will also discuss the potential benefits they can derive from collaborating to help resolve disputes prior to them becoming chargebacks, and how to affect long-term purchasing behavior and provide an improved customer experience.
Airbnb is built on trust, and keeping our global community of hosts and guests safe is our top priority. In this talk, we will go over how we approach detecting and deterring risk and fraudulent activity in real time on Airbnb. We will touch on several techniques, from machine learning to image similarity to clustering that have been helpful in protecting our community and our platform.
Airbnb is built on trust, and keeping our global community of hosts and guests safe is our top priority. In this talk, we will go over how we approach detecting and deterring risk and fraudulent activity in real time on Airbnb. We will touch on several techniques, from machine learning to image similarity to clustering that have been helpful in protecting our community and our platform.
The Card-less Revolution in In-Store Point-of-Sale
China has become the epicenter of mobile payments explosion, both online and in-store. In most cities, you don’t need to carry cash or a wallet anymore, you can use your mobile wallets, UnionPay, Alipay or WeChat Pay everywhere, from shops to street markets. This trend opens up a whole new world for non-card payments in-store. This session will go over the potential & future of local payments acceptance in-store, taking Alipay and WeChat Pay as great examples while exploring what will be coming next.
PANEL: Weaving Alternative Data into the Fabric of Payments Fraud Prevention
Panel consisting of Plaid, Coinbase and Square (Coinbase confirmed, Square is confirming). The goal of the panel is to provide an informative discussion of how merchants can apply alternative data sources to their fraud mitigation. The panel will be relevant to MRC members because the panelists will share best practices of how they are applying alternative data to augment their fraud mitigation, account takeover detection and chargeback prevention. Square will talk about the application of alternative data sources to card payments, while Coinbase will discuss how blockchain payments involve both similar and unique challenges and solutions, with interesting twists.
PANEL: Weaving Alternative Data into the Fabric of Payments Fraud Prevention
Panel consisting of Plaid, Coinbase and Square (Coinbase confirmed, Square is confirming). The goal of the panel is to provide an informative discussion of how merchants can apply alternative data sources to their fraud mitigation. The panel will be relevant to MRC members because the panelists will share best practices of how they are applying alternative data to augment their fraud mitigation, account takeover detection and chargeback prevention. Square will talk about the application of alternative data sources to card payments, while Coinbase will discuss how blockchain payments involve both similar and unique challenges and solutions, with interesting twists.
PANEL: Weaving Alternative Data into the Fabric of Payments Fraud Prevention
Panel consisting of Plaid, Coinbase and Square (Coinbase confirmed, Square is confirming). The goal of the panel is to provide an informative discussion of how merchants can apply alternative data sources to their fraud mitigation. The panel will be relevant to MRC members because the panelists will share best practices of how they are applying alternative data to augment their fraud mitigation, account takeover detection and chargeback prevention. Square will talk about the application of alternative data sources to card payments, while Coinbase will discuss how blockchain payments involve both similar and unique challenges and solutions, with interesting twists.
What do you do when your business process cannot support manual review and yet your chargeback rate is threatening your business? Learn how Creative Mobile Technologies (CMT), a global technology provider of mobile payment systems and mobile apps for taxis, dealt with high chargeback fees that threatened to shut down their mobile passenger booking and payment app. Chris Plunkett, Director of Product Line Management, explains how CMT was able to pull back from the brink, decrease their overall fraud losses and confidently expand into new markets.
What do you do when your business process cannot support manual review and yet your chargeback rate is threatening your business? Learn how Creative Mobile Technologies (CMT), a global technology provider of mobile payment systems and mobile apps for taxis, dealt with high chargeback fees that threatened to shut down their mobile passenger booking and payment app. Chris Plunkett, Director of Product Line Management, explains how CMT was able to pull back from the brink, decrease their overall fraud losses and confidently expand into new markets.
What do you do when your business process cannot support manual review and yet your chargeback rate is threatening your business? Learn how Creative Mobile Technologies (CMT), a global technology provider of mobile payment systems and mobile apps for taxis, dealt with high chargeback fees that threatened to shut down their mobile passenger booking and payment app. Chris Plunkett, Director of Product Line Management, explains how CMT was able to pull back from the brink, decrease their overall fraud losses and confidently expand into new markets.
Unveiling the Potential of Direct Carrier Billing - A 360* View
Direct Carrier Billing (DCB) is on the rise, the payment method that literally everybody already holds in hands is becoming more popular and familiar with consumers, already ranking top number three payment option at Facebook. Not only is DCB quick and easy, ideal for those less tech-savvy, but it is a payment method with an unmatched reach. A mobile device, smartphone, desktop computer or Smart TV, turns into a progressive payment instrument, expanding DCB’s payment reach to all types of goods, both digital and physical, and becoming an increasingly vital and irreplaceable part of today’s mobile payment landscape.
Unveiling the Potential of Direct Carrier Billing - A 360* View
Direct Carrier Billing (DCB) is on the rise, the payment method that literally everybody already holds in hands is becoming more popular and familiar with consumers, already ranking top number three payment option at Facebook. Not only is DCB quick and easy, ideal for those less tech-savvy, but it is a payment method with an unmatched reach. A mobile device, smartphone, desktop computer or Smart TV, turns into a progressive payment instrument, expanding DCB’s payment reach to all types of goods, both digital and physical, and becoming an increasingly vital and irreplaceable part of today’s mobile payment landscape.
Unveiling the Potential of Direct Carrier Billing - A 360* View
Direct Carrier Billing (DCB) is on the rise, the payment method that literally everybody already holds in hands is becoming more popular and familiar with consumers, already ranking top number three payment option at Facebook. Not only is DCB quick and easy, ideal for those less tech-savvy, but it is a payment method with an unmatched reach. A mobile device, smartphone, desktop computer or Smart TV, turns into a progressive payment instrument, expanding DCB’s payment reach to all types of goods, both digital and physical, and becoming an increasingly vital and irreplaceable part of today’s mobile payment landscape.
What is all the buzz about 3-D Secure 2.0? Why should I care now? Can I get any of the benefits now? How does 3-D Secure relate to PSD2? Find out some strategies to take advantage of 3-D Secure 2.0 in a 1.0 world. We will share tips and tricks sprinkled with high level results.
What is all the buzz about 3-D Secure 2.0? Why should I care now? Can I get any of the benefits now? How does 3-D Secure relate to PSD2? Find out some strategies to take advantage of 3-D Secure 2.0 in a 1.0 world. We will share tips and tricks sprinkled with high level results.
The Quarterback, the Counterfeiter, the Mistress, and the Mom: Friendly Fraud Case Studies from a Luxury Marketplace
Through a selection of friendly fraud case studies from a high-value, high-risk e-commerce marketplace, we will discuss loss prevention and mitigation, unique chargeback response strategies, and case studies that blur the lines between friendly fraud and fraud. These case studies include, but aren't limited to: - Cases of buyer's remorse that escalate as "fraud" - Career criminals who leverage the chargeback dispute process using their own credit cards - Questioning if an order is "morally correct" to fulfill - The use of social media and other online info in response to chargebacks.
Alternative Payments and Their Importance in Emerging Markets
PayU and one of our global merchants will share insights into alternative payments, why they are important and how they work. These insights will cover traditional APMs like cash payments and bank transfers, but also talk about innovative payments such as credit at the point of purchase and loyalty points. The focus of this session will be on APMs in emerging markets, where these payment methods represent a significant share of all online transactions. Most people understand the concept of alternative payments, but this session will also show how they actually work and why some consumers prefer these payment methods.
Alternative Payments and Their Importance in Emerging Markets
PayU and one of our global merchants will share insights into alternative payments, why they are important and how they work. These insights will cover traditional APMs like cash payments and bank transfers, but also talk about innovative payments such as credit at the point of purchase and loyalty points. The focus of this session will be on APMs in emerging markets, where these payment methods represent a significant share of all online transactions. Most people understand the concept of alternative payments, but this session will also show how they actually work and why some consumers prefer these payment methods.
Alternative Payments and Their Importance in Emerging Markets
PayU and one of our global merchants will share insights into alternative payments, why they are important and how they work. These insights will cover traditional APMs like cash payments and bank transfers, but also talk about innovative payments such as credit at the point of purchase and loyalty points. The focus of this session will be on APMs in emerging markets, where these payment methods represent a significant share of all online transactions. Most people understand the concept of alternative payments, but this session will also show how they actually work and why some consumers prefer these payment methods.
Fraudsters leverage many means to attempt to get your customer data. One of them, credential harvesting, uses sophisticated and not-so-sophisticated tools to test credentials against your ecommerce platforms. Once credentials are validated, they are sold on Automated Vending Cart (AVC) shops in underground markets. This session will explore a case study looking at one popular AVC shop and the collaboration between industry and law enforcement trying to disrupt this popular and profitable underground industry.
Fraudsters leverage many means to attempt to get your customer data. One of them, credential harvesting, uses sophisticated and not-so-sophisticated tools to test credentials against your ecommerce platforms. Once credentials are validated, they are sold on Automated Vending Cart (AVC) shops in underground markets. This session will explore a case study looking at one popular AVC shop and the collaboration between industry and law enforcement trying to disrupt this popular and profitable underground industry.
Fraudsters leverage many means to attempt to get your customer data. One of them, credential harvesting, uses sophisticated and not-so-sophisticated tools to test credentials against your ecommerce platforms. Once credentials are validated, they are sold on Automated Vending Cart (AVC) shops in underground markets. This session will explore a case study looking at one popular AVC shop and the collaboration between industry and law enforcement trying to disrupt this popular and profitable underground industry.
Fraudsters leverage many means to attempt to get your customer data. One of them, credential harvesting, uses sophisticated and not-so-sophisticated tools to test credentials against your ecommerce platforms. Once credentials are validated, they are sold on Automated Vending Cart (AVC) shops in underground markets. This session will explore a case study looking at one popular AVC shop and the collaboration between industry and law enforcement trying to disrupt this popular and profitable underground industry.
Fraud prevention expert RISK IDENT presents their own anonymized data, identifying how fast mCommerce fraud is rising, how it differs from e-commerce fraud and why fraud patterns differ between channels. Often, fraudsters will use multiple portable devices, alongside other masking techniques, in attempts to avoid detection. Yet it is possible to spot them with new techniques including: Anomaly detection, Malware analysis, Jailbreak / root identification. RISK IDENT demonstrates the power of some of these techniques in action and shares takeaways for merchants on simple steps and trends to watch out for when it comes to overcoming mobile fraud.
Fraud prevention expert RISK IDENT presents their own anonymized data, identifying how fast mCommerce fraud is rising, how it differs from e-commerce fraud and why fraud patterns differ between channels. Often, fraudsters will use multiple portable devices, alongside other masking techniques, in attempts to avoid detection. Yet it is possible to spot them with new techniques including: Anomaly detection, Malware analysis, Jailbreak / root identification. RISK IDENT demonstrates the power of some of these techniques in action and shares takeaways for merchants on simple steps and trends to watch out for when it comes to overcoming mobile fraud.
A Fraud Detect System Based on Customized ML Models
Many merchants use user reputation and life time value (LTV) to make transaction, campaign and offer decisions. Although LTV concept can be very useful for pricing and refund policies, we find applying the knowledge to fraud detection might run into problems like over-penalizing new users and not being able to stop account take over (ATO) frauds effectively. Alternatively, we build user profile to provide the easy access to user history for real time decision. Beyond ATO detection, the practice can be applied to determine if a rejected, refunded or chargeback transaction is due to friendly or malicious fraud.
A Fraud Detect System Based on Customized ML Models
Many merchants use user reputation and life time value (LTV) to make transaction, campaign and offer decisions. Although LTV concept can be very useful for pricing and refund policies, we find applying the knowledge to fraud detection might run into problems like over-penalizing new users and not being able to stop account take over (ATO) frauds effectively. Alternatively, we build user profile to provide the easy access to user history for real time decision. Beyond ATO detection, the practice can be applied to determine if a rejected, refunded or chargeback transaction is due to friendly or malicious fraud.
Worldpay surveyed more than 16,000 consumers across 10 countries about their experience of paying for goods and services on a mobile. In this presentation, find out how to optimise each stage of the mobile payment experience to meet your customers’ needs.
Worldpay surveyed more than 16,000 consumers across 10 countries about their experience of paying for goods and services on a mobile. In this presentation, find out how to optimise each stage of the mobile payment experience to meet your customers’ needs.
Worldpay surveyed more than 16,000 consumers across 10 countries about their experience of paying for goods and services on a mobile. In this presentation, find out how to optimise each stage of the mobile payment experience to meet your customers’ needs.
The old saying goes there is power in numbers. Understanding the patterns and behaviors of your customer set is critical to effective fraud management. Imagine having access to the patterns and behaviors – and fraud data – to hundreds or thousands of merchants’ customer data? In a consortium approach, data models can be shared among institutions with a shared geographic, industry or product focus. This session will discuss how consortium data can provide uplift to fraud detection strategies for merchants.
The old saying goes there is power in numbers. Understanding the patterns and behaviors of your customer set is critical to effective fraud management. Imagine having access to the patterns and behaviors – and fraud data – to hundreds or thousands of merchants’ customer data? In a consortium approach, data models can be shared among institutions with a shared geographic, industry or product focus. This session will discuss how consortium data can provide uplift to fraud detection strategies for merchants.
The old saying goes there is power in numbers. Understanding the patterns and behaviors of your customer set is critical to effective fraud management. Imagine having access to the patterns and behaviors – and fraud data – to hundreds or thousands of merchants’ customer data? In a consortium approach, data models can be shared among institutions with a shared geographic, industry or product focus. This session will discuss how consortium data can provide uplift to fraud detection strategies for merchants.
Effective Stored Payments: Discovering Common Ground between Subscription and Unified Commerce Merchants
The challenge of storing customer payment methods for future purchases has historically been an eCommerce subscriptions-only problem. Retailers attempting to streamline checkout and unify in-store and online experience with stored payments options are quickly discovering they have a lot in common with subscription-based businesses. In this panel, a group of global merchants with subscription, top-up, unified retail, and sharing economy business models, moderated by Adyen, will swap data and solutions for involuntary churn, friendly fraud, and “Do Not Honor” declines.
How We Run Effective Chargeback Representment and Drive Down Friendly Fraud
This session will talk about how we run effective chargeback representment, what are the meaningful ways to measure the representment operation, in-house vs outsource, and how we leverage chargeback representment to drive down friendly fraud. We are also going to share some lesson learned in last couple years as we build up and optimize representment operation.
Preventing Fraud in the Age of the Internet of Things
From mobile apps and smartwatches to voice recognition devices and automobiles, the age of the internet of things is creating more connected experiences than ever before – and introducing new vulnerabilities. Today, it’s seven times more difficult to prevent card-not-present fraud than in-person transactions, which means businesses must consider the benefits of introducing new consumer experiences against the cost of fraud. Commerce is increasingly becoming the business of data, especially with the growth of connected devices and seamless experiences. This session will discuss best practices for businesses introducing new experiences and the technologies that can be leveraged to prevent fraud.
Preventing Fraud in the Age of the Internet of Things
From mobile apps and smartwatches to voice recognition devices and automobiles, the age of the internet of things is creating more connected experiences than ever before – and introducing new vulnerabilities. Today, it’s seven times more difficult to prevent card-not-present fraud than in-person transactions, which means businesses must consider the benefits of introducing new consumer experiences against the cost of fraud. Commerce is increasingly becoming the business of data, especially with the growth of connected devices and seamless experiences. This session will discuss best practices for businesses introducing new experiences and the technologies that can be leveraged to prevent fraud.
Trust Buster: How to Verify Identities and Catch Fraud When Every Identity has been Compromised
Given the recent data breaches, there is a high likelihood of compromised identities being used on your site. Join this session to hear how merchants detect Account Takeover (ATO) and synthetic identities. They will provide live examples—fraudulent as well as good transactions that were declined—to demonstrate techniques and tools they use to improve chargeback and insult rates. Moderator: Tom Donlea Panelists - Peter Barker, Dicks Sporting Goods and Traye Nevius, Adidas. All attendees of this session will receive a copy of Whitepages Pro Identity Verification Benchmark report.
Trust Buster: How to Verify Identities and Catch Fraud When Every Identity has been Compromised
Given the recent data breaches, there is a high likelihood of compromised identities being used on your site. Join this session to hear how merchants detect Account Takeover (ATO) and synthetic identities. They will provide live examples—fraudulent as well as good transactions that were declined—to demonstrate techniques and tools they use to improve chargeback and insult rates. Moderator: Tom Donlea Panelists - Peter Barker, Dicks Sporting Goods and Traye Nevius, Adidas. All attendees of this session will receive a copy of Whitepages Pro Identity Verification Benchmark report.
Trust Buster: How to Verify Identities and Catch Fraud When Every Identity has been Compromised
Given the recent data breaches, there is a high likelihood of compromised identities being used on your site. Join this session to hear how merchants detect Account Takeover (ATO) and synthetic identities. They will provide live examples—fraudulent as well as good transactions that were declined—to demonstrate techniques and tools they use to improve chargeback and insult rates. Moderator: Tom Donlea Panelists - Peter Barker, Dicks Sporting Goods and Traye Nevius, Adidas. All attendees of this session will receive a copy of Whitepages Pro Identity Verification Benchmark report.
Trust Buster: How to Verify Identities and Catch Fraud When Every Identity has been Compromised
Given the recent data breaches, there is a high likelihood of compromised identities being used on your site. Join this session to hear how merchants detect Account Takeover (ATO) and synthetic identities. They will provide live examples—fraudulent as well as good transactions that were declined—to demonstrate techniques and tools they use to improve chargeback and insult rates. Moderator: Tom Donlea Panelists - Peter Barker, Dicks Sporting Goods and Traye Nevius, Adidas. All attendees of this session will receive a copy of Whitepages Pro Identity Verification Benchmark report.
Join a team of Microsoft & Xbox MRC veterans as we explore the friendly fraud and account takeover landscape of Xbox Live with a focus on mitigation, remediation, and customer education. How do we stop users from giving out their credentials? How can you train your transaction models to identify account takeovers to stop suspicious transactions? Come see our take on what works and what hasn’t based on tried methods, along with the steps we’re taking towards creating a more secure platform. This session is geared towards the gaming industry but has concepts that can be applied elsewhere.
Join a team of Microsoft & Xbox MRC veterans as we explore the friendly fraud and account takeover landscape of Xbox Live with a focus on mitigation, remediation, and customer education. How do we stop users from giving out their credentials? How can you train your transaction models to identify account takeovers to stop suspicious transactions? Come see our take on what works and what hasn’t based on tried methods, along with the steps we’re taking towards creating a more secure platform. This session is geared towards the gaming industry but has concepts that can be applied elsewhere.
Join a team of Microsoft & Xbox MRC veterans as we explore the friendly fraud and account takeover landscape of Xbox Live with a focus on mitigation, remediation, and customer education. How do we stop users from giving out their credentials? How can you train your transaction models to identify account takeovers to stop suspicious transactions? Come see our take on what works and what hasn’t based on tried methods, along with the steps we’re taking towards creating a more secure platform. This session is geared towards the gaming industry but has concepts that can be applied elsewhere.
PANEL: One Fell Swoop: Detecting and Blocking Coordinated Attacks Using Clustering Analysis
Modern-day fraud is rarely executed by lone wolves. In order to maximize financial gain, fraudsters today launch large-scale coordinated attacks using sophisticated tools and techniques such as account incubation and IP obfuscation that allow the accounts to appear legitimate when viewed in isolation. A new, clustering-based approach enables detection of these attacks by monitoring and flagging suspicious groups of accounts behaving in coordination. Join a panel of experts from Pinterest, Western Union and Letgo to hear how they partnered with DataVisor to enhance their protection against these mass attacks.
PANEL: One Fell Swoop: Detecting and Blocking Coordinated Attacks Using Clustering Analysis
Modern-day fraud is rarely executed by lone wolves. In order to maximize financial gain, fraudsters today launch large-scale coordinated attacks using sophisticated tools and techniques such as account incubation and IP obfuscation that allow the accounts to appear legitimate when viewed in isolation. A new, clustering-based approach enables detection of these attacks by monitoring and flagging suspicious groups of accounts behaving in coordination. Join a panel of experts from Pinterest, Western Union and Letgo to hear how they partnered with DataVisor to enhance their protection against these mass attacks.
PANEL: One Fell Swoop: Detecting and Blocking Coordinated Attacks Using Clustering Analysis
Modern-day fraud is rarely executed by lone wolves. In order to maximize financial gain, fraudsters today launch large-scale coordinated attacks using sophisticated tools and techniques such as account incubation and IP obfuscation that allow the accounts to appear legitimate when viewed in isolation. A new, clustering-based approach enables detection of these attacks by monitoring and flagging suspicious groups of accounts behaving in coordination. Join a panel of experts from Pinterest, Western Union and Letgo to hear how they partnered with DataVisor to enhance their protection against these mass attacks.
PANEL: One Fell Swoop: Detecting and Blocking Coordinated Attacks Using Clustering Analysis
Modern-day fraud is rarely executed by lone wolves. In order to maximize financial gain, fraudsters today launch large-scale coordinated attacks using sophisticated tools and techniques such as account incubation and IP obfuscation that allow the accounts to appear legitimate when viewed in isolation. A new, clustering-based approach enables detection of these attacks by monitoring and flagging suspicious groups of accounts behaving in coordination. Join a panel of experts from Pinterest, Western Union and Letgo to hear how they partnered with DataVisor to enhance their protection against these mass attacks.
PANEL: One Fell Swoop: Detecting and Blocking Coordinated Attacks Using Clustering Analysis
Modern-day fraud is rarely executed by lone wolves. In order to maximize financial gain, fraudsters today launch large-scale coordinated attacks using sophisticated tools and techniques such as account incubation and IP obfuscation that allow the accounts to appear legitimate when viewed in isolation. A new, clustering-based approach enables detection of these attacks by monitoring and flagging suspicious groups of accounts behaving in coordination. Join a panel of experts from Pinterest, Western Union and Letgo to hear how they partnered with DataVisor to enhance their protection against these mass attacks.
In the Fraud Department @Booking.com we have created a unique environment of innovation and cooperation;
We built our Machine Learning Solution in 8 months and dramatically decreased both false declines and chargebacks. We do not rely on manual review and maintain a small team of highly skilled fraud analysts. The operational teams and the product teams cooperate on a daily basis to drive innovation and protect our customers and partners.
We will discuss: (1) Why we don’t have a manual review team, (2) Lessons learned from building an in house Machine Learning Solution, (3)Cooperation between operations and product development.
In the Fraud Department @Booking.com we have created a unique environment of innovation and cooperation;
We built our Machine Learning Solution in 8 months and dramatically decreased both false declines and chargebacks. We do not rely on manual review and maintain a small team of highly skilled fraud analysts. The operational teams and the product teams cooperate on a daily basis to drive innovation and protect our customers and partners.
We will discuss: (1) Why we don’t have a manual review team, (2) Lessons learned from building an in house Machine Learning Solution, (3)Cooperation between operations and product development.
PANEL: The Most Unique, Unusual, and Little-Known Forms of Fraud
Fraudsters are constantly modifying their craft and coming up with clever new ways to evade fraud prevention. This session will examine the most unique, unusual, and little-known forms of fraud emerging in fraud-ridden markets like Brazil and marketplaces like TicketNetwork. Our panel of experts will share stories from the frontlines on how saavy organizations use their wit and identity data to fight these fraudsters.
PANEL: The Most Unique, Unusual, and Little-Known Forms of Fraud
Fraudsters are constantly modifying their craft and coming up with clever new ways to evade fraud prevention. This session will examine the most unique, unusual, and little-known forms of fraud emerging in fraud-ridden markets like Brazil and marketplaces like TicketNetwork. Our panel of experts will share stories from the frontlines on how saavy organizations use their wit and identity data to fight these fraudsters.
PANEL: The Most Unique, Unusual, and Little-Known Forms of Fraud
Fraudsters are constantly modifying their craft and coming up with clever new ways to evade fraud prevention. This session will examine the most unique, unusual, and little-known forms of fraud emerging in fraud-ridden markets like Brazil and marketplaces like TicketNetwork. Our panel of experts will share stories from the frontlines on how saavy organizations use their wit and identity data to fight these fraudsters.
PANEL: The Most Unique, Unusual, and Little-Known Forms of Fraud
Fraudsters are constantly modifying their craft and coming up with clever new ways to evade fraud prevention. This session will examine the most unique, unusual, and little-known forms of fraud emerging in fraud-ridden markets like Brazil and marketplaces like TicketNetwork. Our panel of experts will share stories from the frontlines on how saavy organizations use their wit and identity data to fight these fraudsters.
PANEL: The Most Unique, Unusual, and Little-Known Forms of Fraud
Fraudsters are constantly modifying their craft and coming up with clever new ways to evade fraud prevention. This session will examine the most unique, unusual, and little-known forms of fraud emerging in fraud-ridden markets like Brazil and marketplaces like TicketNetwork. Our panel of experts will share stories from the frontlines on how saavy organizations use their wit and identity data to fight these fraudsters.
PANEL: The Most Unique, Unusual, and Little-Known Forms of Fraud
Fraudsters are constantly modifying their craft and coming up with clever new ways to evade fraud prevention. This session will examine the most unique, unusual, and little-known forms of fraud emerging in fraud-ridden markets like Brazil and marketplaces like TicketNetwork. Our panel of experts will share stories from the frontlines on how saavy organizations use their wit and identity data to fight these fraudsters.
Faster Payments in the U.S. - What's in It for the Merchant Community
Prime time for faster payments in the US is approaching, and they will offer great advantages to merchants, from lower acceptance costs to reduced fraud and no charge backs. This presentation includes an overview of faster payments, several potential use cases for merchants, and insights on how faster payments could benefit both merchants and consumers. In addition, we will also discuss what actions should merchants take to ensure they are ready.
Synthetic Identity Fraud – The New Go-To Tactic for Fraudsters
Historically, synthetic ID fraud was generally committed by consumers whose poor credit ratings made it difficult to open credit card account or receive loans. Why has it become the new go-to tactic for Fraudsters? First, it’s not that hard to create a synthetic ID as fraudsters have easy access to customer identities due to large data breaches and compromises. And the shift to EMV has led fraudsters to migrate from the production of fake plastic cards to new account fraud and account takeover fraud. This shift requires a more sophisticated approach to predicting and assessing risk, as well as prevention.
Synthetic Identity Fraud – The New Go-To Tactic for Fraudsters
Historically, synthetic ID fraud was generally committed by consumers whose poor credit ratings made it difficult to open credit card account or receive loans. Why has it become the new go-to tactic for Fraudsters? First, it’s not that hard to create a synthetic ID as fraudsters have easy access to customer identities due to large data breaches and compromises. And the shift to EMV has led fraudsters to migrate from the production of fake plastic cards to new account fraud and account takeover fraud. This shift requires a more sophisticated approach to predicting and assessing risk, as well as prevention.
Closing Keynote - James Veitch, Sponsored by Whitepages Pro
Responsible for the fastest ever TED Talk to reach over ten million views in the history of TED, UK comedian, musician and writer James Veitch has become renowned for his unashamedly nerdy and hilarious digital content.
A former Apple Store Genius, Veitch’s comedy is high-tech: picking apart, parodying (and pranking) the fast-advancing and perplexing technology we live with. His live shows have explored technology, retrogaming, and finding love through troubleshooting theory. He had sold-out runs at the Edinburgh Fringe in 2014, 2015 and at Soho Theatre in 2016 with his first three shows, Dot Con, Game Face and Genius Bar and has written and performed two viral hit seasons of his show Scamalot with Mashable. He’s performed across the UK, the U.S. and Scandinavia and his best selling book, Dot Con, based upon the show, was published in 2015.
He is currently at work on more geeky comedy about life, love and enabling bluetooth.
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