Jennifer Charles - Manager, Customer Care Operations, Foot Locker
Jennifer Charles, Customer Contact Operations Manager, Footlocker.com. I have been with the company for 26 years and currently manage multiple areas within the Contact Center, including fraud management. Our .com division is based out of Wausau, WI. I am married with three children, two of whom are college graduates and one in high school.
Classes for Jennifer Charles
Thursday, March 22
9:30am - 10:15am
The Power in Consortium Data
The old saying goes there is power in numbers. Understanding the patterns and behaviors of your customer set is critical to effective fraud management. Imagine having access to the patterns and behaviors – and fraud data – to hundreds or thousands of merchants’ customer data? In a consortium approach, data models can be shared among institutions with a shared geographic, industry or product focus. This session will discuss how consortium data can provide uplift to fraud detection strategies for merchants.