Conference Schedule
*Agenda subject to change.
| Lauren Musial, Etsy | |
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Lauren Musial is currently the project manager on the Risk Operations team at Etsy. Prior to managing the teams external and internal projects, Lauren was in charge of both new hire and ongoing training for the Risk Operations team. While at Etsy Lauren also created a quality assurance program for Risk Ops to ensure agents were resolving issues accurately, in a timely manner, and according to company outlined workflows and policies. Lauren has experience in many areas of fraud including its prevention and detection, account takeover situations, phishing as well as chargebacks. She graduated from The Ohio State University with a degree in Criminology. |
Sessions for Lauren Musial
Time 
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Session Title
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Speaker(s) | Room |
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Tuesday, March 20
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| 4:15pm - 5:00pm |
Invest in your Employees: Training and Quality Assurance in a Risky World
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Lauren Musial
Etsy |
Bristlecone 8 |
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