Guadalupe Arredondo - Director of Risk Management, Getaroom.com
Guadalupe’s career in Risk Management spans 18 years across many different platforms. This would include Card Not Present / Card Present, Voice, Ticketing, Brick in Mortar, Merchant services and Online Travel Agency (OTA). In her current Role, as Director of Risk Management at Getaroom.com, Guadalupe is over the Fraud and Chargeback departments.
Sessions for Guadalupe Arredondo
Wednesday, March 21
1:15pm - 2:00pm
Fraud and Chargebacks are Not a Risk Management Problem, but a Company Problem as a Whole
How each Department in a Company plays a role in preventing Fraud and Non Fraud Chargebacks. Breaking down walls of each department to open communication is crucial. The key to minimizing Chargebacks is by teaching the Company as a whole what Risk Management is and how they play a part in it. Have you ever broken out your Chargebacks by department? What department is causing them? You would be surprised!