Andreas Holbrook - Director of Operations - Xbox Live Policy & Enforcement, Microsoft Corporation
Andreas “Dre” Holbrook is the Director of Operations for the Xbox Policy & Enforcement Team and a 19+ year Microsoft veteran. The first 10 years of his career were spent working as a Software Design Engineer building internal tools used by other Microsoft employees, while he’s spent the last 9+ years helping build a team to police Xbox Live and mitigate fraud. Combating everything from 9 year olds socially engineering support staff for refunds, to cheating and online harassment, to organized groups of overseas hackers working in concert to monetize every exploit, the team he helps run has evolved over time to address an ever growing set of threats to the service.
Sessions for Andreas Holbrook
Thursday, March 22
1:15pm - 2:00pm
Friendly Fraud : Saving Users From Themselves
Join a team of Microsoft & Xbox MRC veterans as we explore the friendly fraud and account takeover landscape of Xbox Live with a focus on mitigation, remediation, and customer education. How do we stop users from giving out their credentials? How can you train your transaction models to identify account takeovers to stop suspicious transactions? Come see our take on what works and what hasn’t based on tried methods, along with the steps we’re taking towards creating a more secure platform. This session is geared towards the gaming industry but has concepts that can be applied elsewhere.