Conference Schedule

Are you going from a team of 1 to a team of many...or is your team doubling in size, but have no idea where to start? Is this your first time hiring strictly fraud fighters? Join us to learn first hand tips and pitfalls that we encountered our first time!

Through a selection of friendly fraud case studies from a high-value, high-risk e-commerce marketplace, we will discuss loss prevention and mitigation, unique chargeback response strategies, and case studies that blur the lines between friendly fraud and fraud. These case studies include, but aren't limited to: - Cases of buyer's remorse that escalate as "fraud" - Career criminals who leverage the chargeback dispute process using their own credit cards - Questioning if an order is "morally correct" to fulfill - The use of social media and other online info in response to chargebacks.

Fraudsters are constantly modifying their craft and coming up with clever new ways to evade fraud prevention. This session will examine the most unique, unusual, and little-known forms of fraud emerging in fraud-ridden markets like Brazil and marketplaces like TicketNetwork. Our panel of experts will share stories from the frontlines on how saavy organizations use their wit and identity data to fight these fraudsters.