Conference Schedule

Many merchants use user reputation and life time value (LTV) to make transaction, campaign and offer decisions. Although LTV concept can be very useful for pricing and refund policies, we find applying the knowledge to fraud detection might run into problems like over-penalizing new users and not being able to stop account take over (ATO) frauds effectively. Alternatively, we build user profile to provide the easy access to user history for real time decision. Beyond ATO detection, the practice can be applied to determine if a rejected, refunded or chargeback transaction is due to friendly or malicious fraud.

Many merchants use user reputation and life time value (LTV) to make transaction, campaign and offer decisions. Although LTV concept can be very useful for pricing and refund policies, we find applying the knowledge to fraud detection might run into problems like over-penalizing new users and not being able to stop account take over (ATO) frauds effectively. Alternatively, we build user profile to provide the easy access to user history for real time decision. Beyond ATO detection, the practice can be applied to determine if a rejected, refunded or chargeback transaction is due to friendly or malicious fraud.

PayU and one of our global merchants will share insights into alternative payments, why they are important and how they work. These insights will cover traditional APMs like cash payments and bank transfers, but also talk about innovative payments such as credit at the point of purchase and loyalty points. The focus of this session will be on APMs in emerging markets, where these payment methods represent a significant share of all online transactions. Most people understand the concept of alternative payments, but this session will also show how they actually work and why some consumers prefer these payment methods.

PayU and one of our global merchants will share insights into alternative payments, why they are important and how they work. These insights will cover traditional APMs like cash payments and bank transfers, but also talk about innovative payments such as credit at the point of purchase and loyalty points. The focus of this session will be on APMs in emerging markets, where these payment methods represent a significant share of all online transactions. Most people understand the concept of alternative payments, but this session will also show how they actually work and why some consumers prefer these payment methods.

PayU and one of our global merchants will share insights into alternative payments, why they are important and how they work. These insights will cover traditional APMs like cash payments and bank transfers, but also talk about innovative payments such as credit at the point of purchase and loyalty points. The focus of this session will be on APMs in emerging markets, where these payment methods represent a significant share of all online transactions. Most people understand the concept of alternative payments, but this session will also show how they actually work and why some consumers prefer these payment methods.

False positives for fraudulent transactions cost companies more than the actual impact of fraud, and prevent good users from coming back. What can you do to better identify these users, enable them to complete their transaction, and keep them coming back? We will take a look at user challenges in session and fix flows out of session as a way to salvage good users while keeping out fraud.

False positives for fraudulent transactions cost companies more than the actual impact of fraud, and prevent good users from coming back. What can you do to better identify these users, enable them to complete their transaction, and keep them coming back? We will take a look at user challenges in session and fix flows out of session as a way to salvage good users while keeping out fraud.

Are you going from a team of 1 to a team of many...or is your team doubling in size, but have no idea where to start? Is this your first time hiring strictly fraud fighters? Join us to learn first hand tips and pitfalls that we encountered our first time!

Are you going from a team of 1 to a team of many...or is your team doubling in size, but have no idea where to start? Is this your first time hiring strictly fraud fighters? Join us to learn first hand tips and pitfalls that we encountered our first time!

Are you going from a team of 1 to a team of many...or is your team doubling in size, but have no idea where to start? Is this your first time hiring strictly fraud fighters? Join us to learn first hand tips and pitfalls that we encountered our first time!

When does it make sense to hire a team and build an in-house risk engine, or can external vendors, tools, operations and software prove just as tailored and intuitive? How does a layered fraud approach function seamlessly and effectively? Learn from experts in fraud that helped build abuse teams at Square, Google and Facebook.

When does it make sense to hire a team and build an in-house risk engine, or can external vendors, tools, operations and software prove just as tailored and intuitive? How does a layered fraud approach function seamlessly and effectively? Learn from experts in fraud that helped build abuse teams at Square, Google and Facebook.

In this Intermediate/Advanced presentation, Neustar and Square will co-present a case study of best practices to reduce friction and minimize false positives across origination, transaction, and account takeover scenarios utilizing the predictive power of analyzing contextual telecommunications data, online data and Personally Identifiable Information.

In this Intermediate/Advanced presentation, Neustar and Square will co-present a case study of best practices to reduce friction and minimize false positives across origination, transaction, and account takeover scenarios utilizing the predictive power of analyzing contextual telecommunications data, online data and Personally Identifiable Information.

Responsible for the fastest ever TED Talk to reach over ten million views in the history of TED, UK comedian, musician and writer James Veitch has become renowned for his unashamedly nerdy and hilarious digital content.  
 
A former Apple Store Genius, Veitch’s comedy is high-tech: picking apart, parodying (and pranking) the fast-advancing and perplexing technology we live with. His live shows have explored technology, retrogaming, and finding love through troubleshooting theory. He had sold-out runs at the Edinburgh Fringe in 2014, 2015 and at Soho Theatre in 2016 with his first three shows, Dot Con, Game Face and Genius Bar and has written and performed two viral hit seasons of his show Scamalot with Mashable. He’s performed across the UK, the U.S. and Scandinavia and his best selling book, Dot Con, based upon the show, was published in 2015.  
 
He is currently at work on more geeky comedy about life, love and enabling bluetooth.  
 
He lives in London with his full body pillow.  

Dive into the dark web with industry experts. With an ever-evolving fraud landscape, businesses are increasingly defenseless against an industrialized enemy — so having visibility into fraudsters’ methods and motivation is critical to building proper defenses. Experian and CSIdentity fraud experts will dive into the latest threats, where attackers are focusing their attention to maximize payouts and minimize their risk of being caught, and how attendees can defend their organization.

Dive into the dark web with industry experts. With an ever-evolving fraud landscape, businesses are increasingly defenseless against an industrialized enemy — so having visibility into fraudsters’ methods and motivation is critical to building proper defenses. Experian and CSIdentity fraud experts will dive into the latest threats, where attackers are focusing their attention to maximize payouts and minimize their risk of being caught, and how attendees can defend their organization.

Dive into the dark web with industry experts. With an ever-evolving fraud landscape, businesses are increasingly defenseless against an industrialized enemy — so having visibility into fraudsters’ methods and motivation is critical to building proper defenses. Experian and CSIdentity fraud experts will dive into the latest threats, where attackers are focusing their attention to maximize payouts and minimize their risk of being caught, and how attendees can defend their organization.

Subscription base or repeat business customer, fraud, and friendly fraud is a growing topic of concern. This session will look at how to maximize your repeat or subscription based business while mitigating risk balancing fraud prevention and customer retention.

Imagine if your in-store security officer asked every shopper to confirm their mother’s maiden name before allowing them through the doors. While physical retailers would never allow this to happen - call centers don’t match the in-store and online shopping experience. Current identity and verification processes such as Knowledge Based Authentication (KBA) questions in your call center fail to make rich customer experiences synonymous with security. See how retailers can evolve their call center by leveraging passive biometric technology for authentication and fraud detection so you can stop treating every customer like a criminal.

Imagine if your in-store security officer asked every shopper to confirm their mother’s maiden name before allowing them through the doors. While physical retailers would never allow this to happen - call centers don’t match the in-store and online shopping experience. Current identity and verification processes such as Knowledge Based Authentication (KBA) questions in your call center fail to make rich customer experiences synonymous with security. See how retailers can evolve their call center by leveraging passive biometric technology for authentication and fraud detection so you can stop treating every customer like a criminal.

Prime time for faster payments in the US is approaching, and they will offer great advantages to merchants, from lower acceptance costs to reduced fraud and no charge backs. This presentation includes an overview of faster payments, several potential use cases for merchants, and insights on how faster payments could benefit both merchants and consumers. In addition, we will also discuss what actions should merchants take to ensure they are ready. 

The Fraud 101 workshop is targeted at people who are new to the industry or have been in the industry for less than 2 years. This workshop will introduce participants to the eCommerce fraud landscape, including fraud prevention tools and the basics of manual verification/review processes. A brief overview of basic payment and chargeback processes is also included.

The Fraud 101 workshop is targeted at people who are new to the industry or have been in the industry for less than 2 years. This workshop will introduce participants to the eCommerce fraud landscape, including fraud prevention tools and the basics of manual verification/review processes. A brief overview of basic payment and chargeback processes is also included.

The Fraud 201 workshop builds upon the concepts presented at the Fraud 101 workshop and is intended for people with 2+ years of experience in the industry. This workshop dives into risk management topics, including the fraud lifecycle and challenges stemming from new tools and techniques. Insights on managing a fraud department are then presented, such as metrics and key performance indicators (KPIs), as well as information to help participants understand the total cost of fraud.

The Fraud 201 workshop builds upon the concepts presented at the Fraud 101 workshop and is intended for people with 2+ years of experience in the industry. This workshop dives into risk management topics, including the fraud lifecycle and challenges stemming from new tools and techniques. Insights on managing a fraud department are then presented, such as metrics and key performance indicators (KPIs), as well as information to help participants understand the total cost of fraud.

Facilitate an open dialog for merchants to learn how their peers are handling different issues.

A discussion on current/emerging fraud trends and ways to mitigate them in today's fast changing payment landscape.

How each Department in a Company plays a role in preventing Fraud and Non Fraud Chargebacks. Breaking down walls of each department to open communication is crucial. The key to minimizing Chargebacks is by teaching the Company as a whole what Risk Management is and how they play a part in it. Have you ever broken out your Chargebacks by department? What department is causing them? You would be surprised!

How each Department in a Company plays a role in preventing Fraud and Non Fraud Chargebacks. Breaking down walls of each department to open communication is crucial. The key to minimizing Chargebacks is by teaching the Company as a whole what Risk Management is and how they play a part in it. Have you ever broken out your Chargebacks by department? What department is causing them? You would be surprised!

This presentation focuses on the type of fraud models that happen in the gaming industry. The presentation identifies the models, strategies to deal with them and a framework on how to approach these problems. The types of models will include Password List Attack (Credential Stuffing), Account Take Over, Game Fraud, Fake Account fraud amongst Others. The goal of the presentation which is being delivered at MRC in San Diego in OCtober for the first time is to provide folks who are new to fraud and those who are seasoned professional to come up with optimal strategies.

For any Merchant with customers in Europe, May 2018 is the month of change for payments and data protection, with the introduction of the PSD2 directive and the GDPR. Customers will have more control, empowering them to select what personal data they would like to share. GDPR gives merchants an opportunity to educate customers about how sharing their personal data can work for them.

For any Merchant with customers in Europe, May 2018 is the month of change for payments and data protection, with the introduction of the PSD2 directive and the GDPR. Customers will have more control, empowering them to select what personal data they would like to share. GDPR gives merchants an opportunity to educate customers about how sharing their personal data can work for them.

Sometimes when managing fraud we spend so much energy focusing on individual users or transactions, we can't see the forest for the trees. See how Uber has adapted a graphing technology to provide more holistic and high-level information about a users platform interactions to identify groups of users engaged in collusion fraud. A demonstration will be given of how using a graph tool can dramatically improve an investigators ability to identify suspicious groups and isolate bad actors for actioning.

Sometimes when managing fraud we spend so much energy focusing on individual users or transactions, we can't see the forest for the trees. See how Uber has adapted a graphing technology to provide more holistic and high-level information about a users platform interactions to identify groups of users engaged in collusion fraud. A demonstration will be given of how using a graph tool can dramatically improve an investigators ability to identify suspicious groups and isolate bad actors for actioning.

This session will talk about how we run effective chargeback representment, what are the meaningful ways to measure the representment operation, in-house vs outsource, and how we leverage chargeback representment to drive down friendly fraud. We are also going to share some lesson learned in last couple years as we build up and optimize representment operation.

The “Introduction to Payments and Chargebacks” workshop is targeted at people who are new to the industry or have been in the industry for less than 2 years. This workshop will give participants an overview of the payments landscape as well as introduce them to the diversity of payment methods used around the world. It will also cover the fundamentals of chargebacks and chargeback management.

The “Introduction to Payments and Chargebacks” workshop is targeted at people who are new to the industry or have been in the industry for less than 2 years. This workshop will give participants an overview of the payments landscape as well as introduce them to the diversity of payment methods used around the world. It will also cover the fundamentals of chargebacks and chargeback management.

Eric O’Neill is an attorney, security consultant and professional public speaker. In 2001, Eric helped capture the most notorious spy in United States history: Robert Hanssen, a 25-year veteran of the FBI. The remarkable true events of his life are the inspiration behind the critically acclaimed dramatic thriller Breach, starring Ryan Philippe as O'Neill. The film is the story of the greatest security breach in US history.

Eric began his career in the FBI as a “Ghost” – an undercover field operative tasked to surveil and monitor foreign, national, and domestic terrorists and spies. During the Hanssen investigation, Eric worked directly undercover with the spy within the FBI’s Information Assurance Division – created to protect all classified FBI intelligence.

Currently, Eric runs The Georgetown Group, a premier investigative and security consultancy out of Washington, DC. Eric is also the National Security Strategist for Carbon Black, the leader in next generation endpoint protection.

A talented motivational speaker who weaves real life experiences into a presentation that is both entertaining and rewarding, Eric O’Neill provides practical insights into real work situations relevant to many industries.

Jamie Bartlett is the Director of the Centre for the Analysis of Social Media at the thinktank Demos, where he has become one of the UK’s leading thinkers on politics and technology.  
 
He is also author of Radicals (2017) about political outsiders and best-selling The Dark Net (2014) about internet subcultures, which has been translated into 13 languages. Jamie also co-authored #intelligence with Sir David Omand, which explores the use of internet intelligence by the security services and the police. His Ted Talk about how dark net technology is changing the nature of cybercrime has been viewed over 2 million times.  
 
His areas of expertise range from social media monitoring and analytics, Internet culture and ‘the dark net’, crypto-currencies, surveillance technology, machine learning, automated sentiment analysis, big data, cyber privacy and law, social media research ethics, and the reform to RIPA 2000. 
 
Prior to working for Demos, Jamie was a research associate at the international humanitarian agency, Islamic Relief, and conducted field research in Pakistan and Bangladesh. 
 
He is also a technology blogger for the Telegraph and regularly contributes to publications on how the internet is changing politics and society, including the New York Times, The Times, the Guardian, Foreign Policy, and Prospect. 
 
He writes regularly for several national media outlets, and recently presented a major BBC2 documentary series ‘The Secrets of Silicon Valley’ about technology disruption to economies and politics. 

Everyone is encouraged to join the LE Roundtable discussion and information sharing session.  This facilitated discussion will highlight the approaches to combat merchant fraud, best practices and challenges when working with law enforcement, successes, and lessons learned.  Also, hear about new working groups and how you can assist with their success.  Join us and learn from your peers their tips to working with law enforcement.

Everyone is encouraged to join the LE Roundtable discussion and information sharing session.  This facilitated discussion will highlight the approaches to combat merchant fraud, best practices and challenges when working with law enforcement, successes, and lessons learned.  Also, hear about new working groups and how you can assist with their success.  Join us and learn from your peers their tips to working with law enforcement.

This session is closed to Solution Providers. Issuers and Merchants Members Only.

This session is closed to Solution Providers. Issuers and Merchants Members Only.