Conference Schedule

The “Introduction to Payments and Chargebacks” workshop is targeted at people who are new to the industry or have been in the industry for less than 2 years. This workshop will give participants an overview of the payments landscape as well as introduce them to the diversity of payment methods used around the world. It will also cover the fundamentals of chargebacks and chargeback management.

The Fraud 101 workshop is targeted at people who are new to the industry or have been in the industry for less than 2 years. This workshop will introduce participants to the eCommerce fraud landscape, including fraud prevention tools and the basics of manual verification/review processes. A brief overview of basic payment and chargeback processes is also included.

This session is closed to Solution Providers. Issuers and Merchants Members Only.

Presented by

The Fraud 201 workshop builds upon the concepts presented at the Fraud 101 workshop and is intended for people with 2+ years of experience in the industry. This workshop dives into risk management topics, including the fraud lifecycle and challenges stemming from new tools and techniques. Insights on managing a fraud department are then presented, such as metrics and key performance indicators (KPIs), as well as information to help participants understand the total cost of fraud.

The Payments 201 workshop builds upon the concepts presented at the Payments 101 workshop and is intended for people with 2+ years of experience in the payments industry. This workshop further explores the payments landscape, with a closer look at global payments, mobile payments, and wallets. Success factors, including revenue opportunities and cost reductions, are also included, along with a detailed overview of legal and regulatory requirements.

Fraud prevention and cybersecurity teams are typically siloed, separate groups reporting to different organizational heads. “Frenemies” at best, despite the fact they face common threats, tools and exploits. Some organizations, however – particularly those with large external customer bases – are finding great success in converging these two teams. In this intermediate / advanced session, hear how fraud-stopping insights are being leveraged by cybersecurity teams to create more proactive and intelligent systems, while fraud teams gain better organizational visibility (and better funding). All without getting in the way of customer experience.

In this Intermediate/Advanced presentation, Neustar and Square will co-present a case study of best practices to reduce friction and minimize false positives across origination, transaction, and account takeover scenarios utilizing the predictive power of analyzing contextual telecommunications data, online data and Personally Identifiable Information.

Imagine if your in-store security officer asked every shopper to confirm their mother’s maiden name before allowing them through the doors. While physical retailers would never allow this to happen - call centers don’t match the in-store and online shopping experience. Current identity and verification processes such as Knowledge Based Authentication (KBA) questions in your call center fail to make rich customer experiences synonymous with security. See how retailers can evolve their call center by leveraging passive biometric technology for authentication and fraud detection so you can stop treating every customer like a criminal.

Sometimes when managing fraud we spend so much energy focusing on individual users or transactions, we can't see the forest for the trees. See how Uber has adapted a graphing technology to provide more holistic and high-level information about a users platform interactions to identify groups of users engaged in collusion fraud. A demonstration will be given of how using a graph tool can dramatically improve an investigators ability to identify suspicious groups and isolate bad actors for actioning.

Jamie Bartlett is the Director of the Centre for the Analysis of Social Media at the thinktank Demos, where he has become one of the UK’s leading thinkers on politics and technology.  
 
He is also author of Radicals (2017) about political outsiders and best-selling The Dark Net (2014) about internet subcultures, which has been translated into 13 languages. Jamie also co-authored #intelligence with Sir David Omand, which explores the use of internet intelligence by the security services and the police. His Ted Talk about how dark net technology is changing the nature of cybercrime has been viewed over 2 million times.  
 
His areas of expertise range from social media monitoring and analytics, Internet culture and ‘the dark net’, crypto-currencies, surveillance technology, machine learning, automated sentiment analysis, big data, cyber privacy and law, social media research ethics, and the reform to RIPA 2000. 
 
Prior to working for Demos, Jamie was a research associate at the international humanitarian agency, Islamic Relief, and conducted field research in Pakistan and Bangladesh. 
 
He is also a technology blogger for the Telegraph and regularly contributes to publications on how the internet is changing politics and society, including the New York Times, The Times, the Guardian, Foreign Policy, and Prospect. 
 
He writes regularly for several national media outlets, and recently presented a major BBC2 documentary series ‘The Secrets of Silicon Valley’ about technology disruption to economies and politics. 

Are you going from a team of 1 to a team of many...or is your team doubling in size, but have no idea where to start? Is this your first time hiring strictly fraud fighters? Join us to learn first hand tips and pitfalls that we encountered our first time!

Subscription base or repeat business customer, fraud, and friendly fraud is a growing topic of concern. This session will look at how to maximize your repeat or subscription based business while mitigating risk balancing fraud prevention and customer retention.

Join representatives from Jet, Mastercard, Shopify, Adyen, and Etsy as they discuss how merchants, card brands, and processors can work together to more effectively fight fraud than any single entity alone. We'll discuss 3D Secure 2.0, what knowledge can be gleaned from chargeback data, how and when to retry failed authorizations, and effective measurement of false positives. Finally, each point of view will share what they wish the other ones knew and did.

It used to be a "simpler" decision, one based on easier to quantify impacts like acquiring costs and tax withholding regulations. However data has proven that the answer is not black and white, and that in some cases a hybrid option may just be the best option.

As part of its mission, Building Better Commerce, the Merchant Risk Council is committed to supporting its members through year-round support and education through conferences, networking events, MRC Communities, webinars, presentations, and other resources. Building on these benefits, the MRC is proud to introduce a new, on-demand education option called RAPID Edu, which stands for Risk And Payments Industry Development. RAPID Edu courses are web-based, providing users with the flexibility to take courses any time of the day, any day of the year. Learners also have the option to complete a portion of a course, then resume the course later at a convenient time.

Each vertical within online retail faces different fraud challenges. The Ecommerce Fraud Index provides in-depth coverage of 8 verticals across 8 quarters, analyzing trends and providing insights on each type of ecommerce fraud and how they differ across varying transaction amounts. The Ecommerce Fraud Index is available to merchants at no cost and provides an unprecedented amount of comparative data for merchants to understand how their fraud detection efforts are faring compared to their peers. Join this session to understand the changes taking place in your industry and how you can leverage this analysis to improve your fraud prevention efforts.

Everyone is encouraged to join the LE Roundtable discussion and information sharing session.  This facilitated discussion will highlight the approaches to combat merchant fraud, best practices and challenges when working with law enforcement, successes, and lessons learned.  Also, hear about new working groups and how you can assist with their success.  Join us and learn from your peers their tips to working with law enforcement.

When does it make sense to hire a team and build an in-house risk engine, or can external vendors, tools, operations and software prove just as tailored and intuitive? How does a layered fraud approach function seamlessly and effectively? Learn from experts in fraud that helped build abuse teams at Square, Google and Facebook.

This presentation focuses on the type of fraud models that happen in the gaming industry. The presentation identifies the models, strategies to deal with them and a framework on how to approach these problems. The types of models will include Password List Attack (Credential Stuffing), Account Take Over, Game Fraud, Fake Account fraud amongst Others. The goal of the presentation which is being delivered at MRC in San Diego in OCtober for the first time is to provide folks who are new to fraud and those who are seasoned professional to come up with optimal strategies.

As more and more data breaches hit the news, account takeover is a growing threat for online merchants. Even if fraudsters don’t get clear-text usernames – emails, passwords, other sensitive information can potentially be used for social engineering or other exploits. When it comes to account takeover, online merchants face the added challenge of recognizing a fraudster masquerading as a valued and trusted customer. Learn what geolocation and other transactional data can do to help you understand the context of an account takeover in order to identify suspicious activity and make better decisions while providing your good customers with the best experience possible.

False positives for fraudulent transactions cost companies more than the actual impact of fraud, and prevent good users from coming back. What can you do to better identify these users, enable them to complete their transaction, and keep them coming back? We will take a look at user challenges in session and fix flows out of session as a way to salvage good users while keeping out fraud.

Organized crime rings are leveraging bot armies for brute force password-cracking attacks. These scripted attacks are tough to detect, and standalone fraud prevention systems don’t detect the data that – in concert – reveal when an attack is underway. Adding further authentication friction isn’t a viable answer. Learn specific steps to help your organization eliminate account takeovers. JOIN us to hear what TicketMaster and NuData Security have learned about stopping ATO especially now when static data is deemed worthless and retailers are seeing walls nearly 50% of all traffic coming from account takeover and automation activity.

For any Merchant with customers in Europe, May 2018 is the month of change for payments and data protection, with the introduction of the PSD2 directive and the GDPR. Customers will have more control, empowering them to select what personal data they would like to share. GDPR gives merchants an opportunity to educate customers about how sharing their personal data can work for them.

During this panel discussion we review how the EMV 3-D Secure will support the best-in class customer experience while preventing fraud and keeping the consumer’s data protected. We will take a close look at how the new standard optimizes the user experience while enhancing security across mobile and the internet of things. We will also look at how the standard and underlying technology will address requirements posed by PSD2. Join Mastercard and Visa for this engaging discussion on the future of digital payments.

Eric O’Neill is an attorney, security consultant and professional public speaker. In 2001, Eric helped capture the most notorious spy in United States history: Robert Hanssen, a 25-year veteran of the FBI. The remarkable true events of his life are the inspiration behind the critically acclaimed dramatic thriller Breach, starring Ryan Philippe as O'Neill. The film is the story of the greatest security breach in US history.

Eric began his career in the FBI as a “Ghost” – an undercover field operative tasked to surveil and monitor foreign, national, and domestic terrorists and spies. During the Hanssen investigation, Eric worked directly undercover with the spy within the FBI’s Information Assurance Division – created to protect all classified FBI intelligence.

Currently, Eric runs The Georgetown Group, a premier investigative and security consultancy out of Washington, DC. Eric is also the National Security Strategist for Carbon Black, the leader in next generation endpoint protection.

A talented motivational speaker who weaves real life experiences into a presentation that is both entertaining and rewarding, Eric O’Neill provides practical insights into real work situations relevant to many industries.

2018 MRC Global Payments Survey in Partnership with CyberSource

Winning through eCommerce Payments Management

Learn how leading merchants are approaching ecommerce payment management as a strategic function and competitive differentiator. We’ll examine the challenges they face, the best practices they employ and the benefits they are realizing. Insights are based on the recent global study capturing attitudes and practices of 484 payment specialists from mid-market and enterprise level organizations. The highlight of the session will be a panel discussion with payments experts sharing their perspectives on the study’s findings, including commentary on improving performance

As part of its mission, Building Better Commerce, the Merchant Risk Council is committed to supporting its members through year-round support and education through conferences, networking events, MRC Communities, webinars, presentations, and other resources. Building on these benefits, the MRC is proud to introduce a new, on-demand education option called RAPID Edu, which stands for Risk And Payments Industry Development. RAPID Edu courses are web-based, providing users with the flexibility to take courses any time of the day, any day of the year. Learners also have the option to complete a portion of a course, then resume the course later at a convenient time.

Dive into the dark web with industry experts. With an ever-evolving fraud landscape, businesses are increasingly defenseless against an industrialized enemy — so having visibility into fraudsters’ methods and motivation is critical to building proper defenses. Experian and CSIdentity fraud experts will dive into the latest threats, where attackers are focusing their attention to maximize payouts and minimize their risk of being caught, and how attendees can defend their organization.

Join industry experts and hear directly from female fraud fighters about their insights into the current fraud landscape and future outlook, worst and best experiences on the job, plus the tips on the best ways to make an impact and stay relevant in a male-dominated environment.

eCommerce opens up your business to customers around the world, but how do you best exploit foreign exchange as part of that journey? There are 180 currencies in use in the world today, but which ones should you use? What’s the best approach to pricing in a non-local currency, and what impact does it have on customer experience? What drives the economics behind FX in international payment processing, and how can you take advantage of a new income opportunity while giving your overseas customers what they want? How should you deal with FX volatility in an increasingly unpredictable world?

What are the types of AI that make sense for my business? Should we buy from a vendor, or build a platform ourselves? Everyone knows that AI is incredibly important in our current retail ecosystem, but from there to successfully implanting AI to solve current challenges can be a long road. Feedzai and First Data work with many merchant companies, using AI to solve problems such as transaction fraud, account opening, loyalty program risk, and much more. Here merchants will learn the best practices for implementing AI to be a successful tool for long term growth.

How each Department in a Company plays a role in preventing Fraud and Non Fraud Chargebacks. Breaking down walls of each department to open communication is crucial. The key to minimizing Chargebacks is by teaching the Company as a whole what Risk Management is and how they play a part in it. Have you ever broken out your Chargebacks by department? What department is causing them? You would be surprised!

Within the fraud vendor landscape existing vendors and new vendors have upped their game by creating emerging technologies for enhanced fraud detection, operational efficiencies and the like.  All of this is great for eCommerce fraud prevention, but with the ever-evolving solutions out there, it can be tough to pinpoint the smartest course of action, whether looking to RFP or add incremental functionality.   In this session, Paladin will explain insights learned while researching and visiting over 40 vendors listed in their report.  

Chargebacks are a $31 billion problem that affects all parties in card-present and card-not-present transactions. Our panel will discuss key findings from a recently commissioned Javelin study on the effects and impacts of chargebacks across consumer, merchant, and issuer market segments. This first-of-its-kind study will provide unique and new market perspectives, exploring the hidden and lasting effects of chargebacks on merchants and issuers. We will also discuss the potential benefits they can derive from collaborating to help resolve disputes prior to them becoming chargebacks, and how to affect long-term purchasing behavior and provide an improved customer experience.

Airbnb is built on trust, and keeping our global community of hosts and guests safe is our top priority. In this talk, we will go over how we approach detecting and deterring risk and fraudulent activity in real time on Airbnb. We will touch on several techniques, from machine learning to image similarity to clustering that have been helpful in protecting our community and our platform.

China has become the epicenter of mobile payments explosion, both online and in-store. In most cities, you don’t need to carry cash or a wallet anymore, you can use your mobile wallets, UnionPay, Alipay or WeChat Pay everywhere, from shops to street markets. This trend opens up a whole new world for non-card payments in-store. This session will go over the potential & future of local payments acceptance in-store, taking Alipay and WeChat Pay as great examples while exploring what will be coming next.

Panel consisting of Plaid, Coinbase and Square (Coinbase confirmed, Square is confirming). The goal of the panel is to provide an informative discussion of how merchants can apply alternative data sources to their fraud mitigation. The panel will be relevant to MRC members because the panelists will share best practices of how they are applying alternative data to augment their fraud mitigation, account takeover detection and chargeback prevention. Square will talk about the application of alternative data sources to card payments, while Coinbase will discuss how blockchain payments involve both similar and unique challenges and solutions, with interesting twists.

Direct Carrier Billing (DCB) is on the rise, the payment method that literally everybody already holds in hands is becoming more popular and familiar with consumers, already ranking top number three payment option at Facebook. Not only is DCB quick and easy, ideal for those less tech-savvy, but it is a payment method with an unmatched reach. A mobile device, smartphone, desktop computer or Smart TV, turns into a progressive payment instrument, expanding DCB’s payment reach to all types of goods, both digital and physical, and becoming an increasingly vital and irreplaceable part of today’s mobile payment landscape.

What is all the buzz about 3-D Secure 2.0? Why should I care now? Can I get any of the benefits now? How does 3-D Secure relate to PSD2? Find out some strategies to take advantage of 3-D Secure 2.0 in a 1.0 world. We will share tips and tricks sprinkled with high level results.

Through a selection of friendly fraud case studies from a high-value, high-risk e-commerce marketplace, we will discuss loss prevention and mitigation, unique chargeback response strategies, and case studies that blur the lines between friendly fraud and fraud. These case studies include, but aren't limited to: - Cases of buyer's remorse that escalate as "fraud" - Career criminals who leverage the chargeback dispute process using their own credit cards - Questioning if an order is "morally correct" to fulfill - The use of social media and other online info in response to chargebacks.

PayU and one of our global merchants will share insights into alternative payments, why they are important and how they work. These insights will cover traditional APMs like cash payments and bank transfers, but also talk about innovative payments such as credit at the point of purchase and loyalty points. The focus of this session will be on APMs in emerging markets, where these payment methods represent a significant share of all online transactions. Most people understand the concept of alternative payments, but this session will also show how they actually work and why some consumers prefer these payment methods.

Fraud prevention expert RISK IDENT presents their own anonymized data, identifying how fast mCommerce fraud is rising, how it differs from e-commerce fraud and why fraud patterns differ between channels. Often, fraudsters will use multiple portable devices, alongside other masking techniques, in attempts to avoid detection. Yet it is possible to spot them with new techniques including: Anomaly detection, Malware analysis, Jailbreak / root identification. RISK IDENT demonstrates the power of some of these techniques in action and shares takeaways for merchants on simple steps and trends to watch out for when it comes to overcoming mobile fraud.

As part of its mission, Building Better Commerce, the Merchant Risk Council is committed to supporting its members through year-round support and education through conferences, networking events, MRC Communities, webinars, presentations, and other resources. Building on these benefits, the MRC is proud to introduce a new, on-demand education option called RAPID Edu, which stands for Risk And Payments Industry Development. RAPID Edu courses are web-based, providing users with the flexibility to take courses any time of the day, any day of the year. Learners also have the option to complete a portion of a course, then resume the course later at a convenient time.

A discussion on current/emerging fraud trends and ways to mitigate them in today's fast changing payment landscape.

Many merchants use user reputation and life time value (LTV) to make transaction, campaign and offer decisions. Although LTV concept can be very useful for pricing and refund policies, we find applying the knowledge to fraud detection might run into problems like over-penalizing new users and not being able to stop account take over (ATO) frauds effectively. Alternatively, we build user profile to provide the easy access to user history for real time decision. Beyond ATO detection, the practice can be applied to determine if a rejected, refunded or chargeback transaction is due to friendly or malicious fraud.

Worldpay surveyed more than 16,000 consumers across 10 countries about their experience of paying for goods and services on a mobile. In this presentation, find out how to optimise each stage of the mobile payment experience to meet your customers’ needs.

This session will talk about how we run effective chargeback representment, what are the meaningful ways to measure the representment operation, in-house vs outsource, and how we leverage chargeback representment to drive down friendly fraud. We are also going to share some lesson learned in last couple years as we build up and optimize representment operation.

Given the recent data breaches, there is a high likelihood of compromised identities being used on your site. Join this session to hear how merchants detect Account Takeover (ATO) and synthetic identities. They will provide live examples—fraudulent as well as good transactions that were declined—to demonstrate techniques and tools they use to improve chargeback and insult rates. Moderator: Tom Donlea Panelists  - Peter Barker, Dicks Sporting Goods and Traye Nevius, Adidas. All attendees of this session will receive a copy of Whitepages Pro Identity Verification Benchmark report.

Modern-day fraud is rarely executed by lone wolves. In order to maximize financial gain, fraudsters today launch large-scale coordinated attacks using sophisticated tools and techniques such as account incubation and IP obfuscation that allow the accounts to appear legitimate when viewed in isolation. A new, clustering-based approach enables detection of these attacks by monitoring and flagging suspicious groups of accounts behaving in coordination. Join a panel of experts from Pinterest, Western Union and Letgo to hear how they partnered with DataVisor to enhance their protection against these mass attacks.

Facilitate an open dialog for merchants to learn how their peers are handling different issues.

Fraudsters are constantly modifying their craft and coming up with clever new ways to evade fraud prevention. This session will examine the most unique, unusual, and little-known forms of fraud emerging in fraud-ridden markets like Brazil and marketplaces like TicketNetwork. Our panel of experts will share stories from the frontlines on how saavy organizations use their wit and identity data to fight these fraudsters.

Prime time for faster payments in the US is approaching, and they will offer great advantages to merchants, from lower acceptance costs to reduced fraud and no charge backs. This presentation includes an overview of faster payments, several potential use cases for merchants, and insights on how faster payments could benefit both merchants and consumers. In addition, we will also discuss what actions should merchants take to ensure they are ready. 

Historically, synthetic ID fraud was generally committed by consumers whose poor credit ratings made it difficult to open credit card account or receive loans. Why has it become the new go-to tactic for Fraudsters? First, it’s not that hard to create a synthetic ID as fraudsters have easy access to customer identities due to large data breaches and compromises. And the shift to EMV has led fraudsters to migrate from the production of fake plastic cards to new account fraud and account takeover fraud. This shift requires a more sophisticated approach to predicting and assessing risk, as well as prevention.

Responsible for the fastest ever TED Talk to reach over ten million views in the history of TED, UK comedian, musician and writer James Veitch has become renowned for his unashamedly nerdy and hilarious digital content.  
 
A former Apple Store Genius, Veitch’s comedy is high-tech: picking apart, parodying (and pranking) the fast-advancing and perplexing technology we live with. His live shows have explored technology, retrogaming, and finding love through troubleshooting theory. He had sold-out runs at the Edinburgh Fringe in 2014, 2015 and at Soho Theatre in 2016 with his first three shows, Dot Con, Game Face and Genius Bar and has written and performed two viral hit seasons of his show Scamalot with Mashable. He’s performed across the UK, the U.S. and Scandinavia and his best selling book, Dot Con, based upon the show, was published in 2015.  
 
He is currently at work on more geeky comedy about life, love and enabling bluetooth.  
 
He lives in London with his full body pillow.