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General Sessions

Wednesday, June 19

8:30 – 10:30 a.m.

5 Shark Points: Fundamentals for Success featuring Daymond John

A phenomenally successful business person for over 25 years, Daymond John will take us along his entrepreneurial journey. What John learned as he gradually built a billion-dollar clothing line is that sometimes your best work comes when your back is against the wall, a lesson he instilled into his 2016 book, The Power of Broke. Through his many successes as well as failures, he has learned a few things about getting the best out of business and life. He believes the keys to his success include establishing the right mindset and following a few fundamental principles, which he calls his five “S.H.A.R.K. points.” This serial entrepreneur will show us how to stop circling the boat and put these principles to work in our own entrepreneurial journeys.

Star of ABC's Emmy award-winning TV series, Shark Tank, John will deliver our opening keynote address. In addition to his role on Shark Tank, John is widely recognized for his accomplishments as an entrepreneur and branding expert. A two-time New York Times best-selling author, he remains committed to helping aspiring entrepreneurs, which earned him the affectionate nickname, "The People's Shark
®" and br John will kick off our annual conference and provide actionable advice for applying the entrepreneurial mindset to your life and organization. 

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Wednesday, June 19

4:15 – 5:15 p.m.

Healthcare: Wired for Sound featuring Julian Treasure

Sound is a great undiscovered area in business. Most organizations are blissfully unaware of their sound, and yet sound affects people deeply. Sound can change people’s behavior in almost any environment, including offices, shops, showrooms, advertising, the internet, hotels, bars, restaurants and of course, healthcare. Research shows that appropriate sound can increase retail sales, triple productivity and enable healing and well-being. In this fascinating presentation, Julian Treasure will explain exactly how to harness the power of sound to predict its effects and take control. 

Treasure is a sound and communication expert. He travels the world training people to listen better and create healthier sound. Author of the books How to be Heard and Sound Business, Treasure is also the founder of the audio branding company, The Sound Agency, which works with some of the world's biggest brands to improve their sound by asking "How does your brand sound?" Their award-winning work has made international headlines while Treasure's five TED Talks have been viewed more than 40 million times.

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Thursday, June 20

8:30 - 10:30 a.m.

Population Health, AI and Transforming Care Delivery: Moving From Philosophy to Practice featuring Dr. Stephen Klasko

Join us for this exciting session and feel optimistic about health care once again! One of the most influential health care leaders of today will provide a sneak peek into an optimistic future in health and long term care. Dr. Klasko will suggest sensible and apolitical solutions for reshaping the industry and share practical tips on how we can partner with our patients (and yes maybe even robots) to transform acute and long term care. 

Klasko is a transformative leader and advocate for a revolution in our healthcare and higher education systems. He is a nationally recognized advocate for healthcare transformation, having served as dean of two medical colleges and leader of three academic health centers, before becoming President and CEO of Thomas Jefferson University. Klasko is the author of The Phantom Stethoscope and We Can Fix Healthcare – the Future is Now, and editor-in-chief of the journal Healthcare Transformation. He will discuss research completed for his newest book, Bless This Mess: A Picture Story of Healthcare in America and help us reimagine how we can put an end to health disparities.

Presented by:


Thursday, June 20

4:15 – 5:15 p.m.

Service is a Super Power: Creating WOW Experiences featuring Louie Gravance

Just as he convinced and inspired thousands of cast members at Walt Disney World on their first day, Louie Gravance will illustrate how looking for opportunities to create magic for a customer can transcend their own careers and lives. When a WOW moment in customer service takes place it doesn’t happen only for the customer, it occurs for both, simultaneously. Inspiring your team to make that connection is the single, greatest tool for maintaining a culture of service excellence. This power-talk explores what a WOW moments look, sound, and feel like and why delivering them is good for everyone involved. 

With a 12-year tenure at The Walt Disney Company in Orlando, Florida, Gravance knows the benefits of having a happy workforce, and how it can influence customer service. Beginning with the “Traditions” training and orientation program at The Disney University, Gravance designed, developed, and delivered countless presentations to Disney World employees from all disciplines, in addition to having visited corporate clients through the Disney Institute Professional Development Program. He also traveled North America on behalf of Disney, teaching showmanship in the workplace. 

A native Californian, Gravance began a show business career at the age of 12. He spent the next two decades in Los Angeles appearing in stage shows, sitcoms, motion pictures and over 35 national television commercials. He now lives in Florida.
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