Communication with Residents, Families and Staff: The Good, the Bad & the Ugly

Program Format

Zoom Webinar
 

Program Details

Wednesday, March 16, 2022, 10 a.m. - 12 p.m. (ET)

Effective communication among residents, families and staff in senior living settings can promote positive outcomes for everyone involved. This session will give you the good, the bad and the ugly on what successful information exchanges can look like. The presenter will share real life examples and strategies for effective and efficient collaboration across the care team. After completing this session, you will be able to:

• Describe at least two characteristics of a successful information exchange between residents, family, and staff;
• Identify the appropriate style of communication for individuals involved; and
• Describe at least three strategies to increase collaboration with residents, families, and staff.

Bailie Hillman, Licensed Nursing Home Administrator, Look Beyond Dementia, Azle, TX
 

What You Need To Participate

• A desktop or laptop computer with high-speed internet access and speakers. *Dial-in information will not be available for this program.
• Please download Zoom if it is not already installed on your computer, and be sure you are running the latest version. If you would like to familiarize yourself with the logistics of attending a Zoom webinar, please visit the Zoom Help Center.
• Adhere to the Virtual Program Code of Conduct.

Continuing Education Credit

ACF/Assisted Living Professionals 
This program offers 2 hours of continuing education credit for adult care facility and assisted living professionals. Credit is awarded upon request and verification of the hours attended. Credit reports will be available on our website approximately 30 days following the program.

Licensed Nursing Home Administrators
This program is sponsored by the Foundation for Long Term Care (FLTC). The FLTC is a certified sponsor of professional continuing education with the National Association of Boards of Examiners for Long Term Care Administrators (NAB). This program has been submitted for 2 CEUs for nursing home administrators under its sponsor agreement with NAB/NCERS. State licensure boards, however, have final authority on the acceptance of individual courses. Credit is awarded upon request and verification of the hours attended. Attendance is reported directly to NAB within 30 days of the program. Certificates will be available via your NAB CE Registry.

Social Workers
LeadingAge New York, Inc., SW CPE is recognized by the New York State Education Department’s (NYSED) State Board for Social Work as an approved provider of continuing education for licensed social workers. This program offers 2 contact hours for Licensed Master Social Workers (LMSW) and Licensed Clinical Social Workers (LCSW). Credit is awarded upon request and verification of the hours attended. Credit reports will be available on our website approximately 30 days following the program.

Click here for more information about our credit process.


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