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The Role of the Nurse, Social Worker, and/or Case Manager in Adult Care/Assisted Living

LeadingAge New York is partnering with RFR Consulting Group, Inc. and Substantial Compliance Consulting Group, highly respected firms specializing in ACF/AL to present this training.

Program Format

Webinar Series: Four 2-hour trainings

What You Need To Participate:

  • A desktop or laptop computer with high-speed internet access and speakers and microphone. (Dial-in information will not be available for this program.)
  • We recommend using Google Chrome for your internet browser.
  • Please download Zoom if it is not already installed on your computer. If you would like to familiarize yourself with the logistics of attending a Zoom webinar, please visit the Zoom Help Center.
  • Adhere to the Virtual Program Code of Conduct.

Who Should Attend?

This is a must-attend series for Adult Home Administrators, Enriched Housing Program Coordinators, ALR/EALR/SNALR Administrators, ALP Program Coordinators, SNALR Program Coordinators, Directors of Nursing/Resident Services, Case Managers, Social Workers, and Nurses.

Why Attend?

Come up to speed on best practices and the latest changes in regulatory and compliance requirements. Gain information and ideas you can immediately put into practice!

Earn up to 8 hours of ACF/AL, NAB, and Social Work Credits!

Program Details

Wednesday, March 10, 2021, 10 a.m. - 12 p.m.

The Role of the Nurse and Case Manager in Adult Care Facilities and Assisted Living in NYS

This session will provide an overview of the critical role of case managers in all adult care facility (ACF) and assisted living (AL) settings in New York as key to the health, safety, and welfare of the residents. We will discuss the social model roots of this level of care and compare the various levels of licensure and certified programs. Particular attention will be paid to the specific opportunities that exist with certain categories of licensure as well as the limitations that exist in this model. Implications for nurses and social workers working in these settings will be discussed, as well as the role of other caregivers. We will begin to discuss the concept of person-centered care and a strengths-based approach.

Wednesday, March 17, 2021, 10 a.m. - 12 p.m.

Responding to Emergencies

This session will focus on some of the common emergency situations and scenarios that occur in ACF/AL settings, both medical and mental health, with review of relevant DOH regulations and expectations. The roles and responsibilities of the nurse/social worker/case manager in such situations will be discussed. The key components of observation versus assessment will be considered, and the implications for professionals working in these settings. The critical role of case management in these situations will be highlighted, with a focus on record keeping and communication with relevant parties. We will also discuss the role of the mental health evaluation and when additional services may be accessed to ensure the overall safety and wellbeing of your residents.


Wednesday, March 24, 2021, 10 a.m. - 12 p.m.

Case Management Practices and Expectations

This session will take an in-depth look at the case management practices and expectations in ACF/AL settings, including best practices for documentation and strategies to ensure regulatory compliance. Person centered care, which is required by the new federal home and community-based settings rule, will be a critical focus for case management in the future. We will discuss how to take person centered concepts into your daily work to ensure resident choice and promote autonomy and independence for your residents.


Wednesday, March 31, 2021, 10 a.m. - 12 p.m.

Case Management Scenarios

This session will apply what we have learned throughout the series by examining various case management scenarios that are common in ACF/AL settings. Scenarios will highlight how the case manager assists the resident in managing conflict with others and helps to ensure that their comprehensive psychosocial and medical needs are met, whether it be by facility staff or outside providers. We will discuss the case manager’s pivotal role in the ACF/AL setting, approaching the resident holistically, and service as a to other service providers and to their families and loved ones. We will show how good case management translates to better outcomes and higher resident and family satisfaction.

The content presented in this webinar series is not intended to be all-inclusive, nor is it a guarantee of future DOH interpretations. It is, however, based upon current promulgated regulations, historical DOH interpretations, industry best practices, and many years of professional experience in regulatory compliance and operational oversight.


Frank Rose, ACSW, LMSW, Consultant, RFR Consultant Group, Inc.

Frank Rose has been a professional industry consultant throughout New York State since 2008 with RFR Consulting Group, Inc. Before creating RFR, Frank worked for more than 27 years with the New York State Departments of Health and Social Services as the Director of the Bureau of Policy and Standards and Director of the Bureau of Surveillance and Enforcement for Adult Care Facilities and Assisted Living. As an RFR Consultant, he brings his expertise as a specialist in adult residential care policy, statute, regulation, surveillance, and training, to providers and professional associations. He conducts operational and quality reviews, mock surveys and other survey preparedness and post-survey activities including development of policy and procedures, deficiency correction, mentoring and training of key personnel and staff, targeted review and training on specific service areas or operational issues and application preparation. He has provided expert witness services to operators and attorneys and been a member of various NYS DOH and provider association work groups. He holds a Master’s Degree in Social Work, is certified by New York State as a Licensed Master Social Worker and is a member of the Academy of Certified Social Workers.


Kathy A. Sindoni, RN, BSN, CLNC, Owner and Chief Consultant, Substantial Compliance Consulting Group
Kathy Sindoni has been a registered nurse for 28 years. She received a Bachelor of Science in Nursing through Mansfield University and Robert Packer Hospital in Pennsylvania. She has been professionally engaged in the assisted living network since 2001. Kathy is the owner and Chief Consultant of Substantial Compliance Consulting Group which provides professional assisted living service consultation and serves residences in various regions throughout New York State. As a consultant, Kathy provides assistance with regulatory compliance, DOH surveillance, program development, quality assurance, leadership training, team building, and many other such services. Kathy formerly served as the Administrator and Director of Nursing at Bridges Cornell Heights, in Ithaca, New York from 2005-2013. Bridges became the first residence in NYS to be licensed as an Enhance Assisted Living Facility in April 2008 and has maintained excellent survey results from the NYSDOH. Kathy formerly served as an active member of the Enhanced Assisted Living Residence (EALR) workgroup which was developed in collaboration with the NYSDOH to clarify and refine the EALR regulatory interpretations. Additionally, Kathy is a Certified Legal Nurse Consultant. As a CLNC, Kathy works with attorneys, law firms, and insurance companies on the healthcare and operational aspects of their cases.

Continuing Education Credit

ACF/Assisted Living Professionals 
This program offers up to 8 
hours of continuing education credit for adult care facility and assisted living professionals. Credit is awarded upon request and verification of the hours attended. Credit reports will be available on our website approximately 30 days following the program.

Licensed Nursing Home
This program is sponsored by the Foundation for Long Term Care (FLTC). The FLTC is a certified sponsor of professional continuing education with the National Association of Boards of Examiners for Long Term Care Administrators (NAB). This program has been submitted for 8 CEUs for nursing home administrators under its sponsor agreement with NAB/NCERS. State licensure boards, however, have final authority on the acceptance of individual courses. Credit is awarded upon request and verification of the hours attended. Attendance is reported directly to NAB within 30 days of the program. Certificates will be available via your NAB CE Registry.

Licensed Social Workers
LeadingAge New York, Inc., SW CPE is recognized by the New York State Education Department’s (NYSED) State Board for Social Work as an approved provider of continuing education for licensed social workers. This program offers up to 8
 contact hours for Licensed Master Social Workers (LMSW) and Licensed Clinical Social Workers (LCSW). Credit is awarded upon request and verification of the hours attended. Credit reports will be available on our website approximately 30 days following the program.

Click here for more information about our credit process.

Registration Information

Registration Fees


LeadingAge NY Members:




Payment Information

We accept the following forms of payment: Visa, MasterCard, American Express and Discover. Check payments can be accommodated when necessary; however, registrations will not be complete until payment is received. Full payment must be received by the start of the series to ensure your access to the webinars and materials.

Cancellations will not be accepted, and refunds will not be issued for this virtual event.

TO REGISTER: Use the navigation bar at the top of the page.

About SCCG: Our Mission is to educate and empower industry leaders. Our vision statement is to strengthen the Adult Care industry and foster optimal care for seniors.

LeadingAge New York Mission Statement: To create the future of aging and continuing care services in New York State.
Sponsored by the Foundation for Long Term Care (FLTC), educational affiliate of LeadingAge New York.
Our national partner, LeadingAge, is an association of 6,000 not-for-profit organizations dedicated to expanding the possibilities for aging. Together, we advance policies, promote practices and conduct research that supports, enables and empowers people to live fully as they age. 

© 2021

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