Frequently Asked Questions
GENERAL CONFERENCE INFORMATION
You can enter the Virtual Conference & Exposition by clicking on this link. You will need your username and password that was sent to you either in your confirmation email, or through emails leading up to the virtual conference. It is the same login you use for the Attendee Service Center. Input the email and password into the dialogue box on the right side of the LeadingAge CA Virtual Conference & Exposition Login Page. Click “Sign In” to enter the Virtual Conference. |
You will automatically be entered into the Lobby. This is the “home page” for the virtual platform. You can easily access all three of the main components of the conference from this page: Expo Hall, Auditorium and EngAge Lounge. You’ll also be greeted by our Emcee: Leeza Gibbons each day with a special message. Make sure you watch it so you won’t miss anything important. |
At the top right of your screen, you’ll see your name. (This Example: Soua) You'll see a drop down menu - click on "My Profile" |
To join a session, click on the “Auditorium” button or the “My Agenda” which is located in the drop down menu of the “Engage Lounge” located on the top right navigation bar. |
You can join your pre-scheduled 1:1 appointments by clicking the “EngAge Lounge” button on the top right navigation bar. |
If you didn’t pre-schedule your appointments, you can chat with Exhibitors directly in their booth in the Expo Hall by clicking the “Exhibitor Chat” button. |
You can chat with other attendees by clicking the “EngAge Lounge” icon located on the top right Navigation bar. |
To join a discussion group, head over to the Lounge and click Chat and Discussion Groups. |
Located in the Attendee Lounge, click on the ‘Keyword Search’ button. Type what you are searching for into the text box and press the search button. This will pull up every result that populates in Attendees, Booth Staff, Documents, Exhibitors, Products, Sessions, and Videos. |
If you would like to search specifically for an Exhibitor, head over to the Expo Hall and click Directory from the drop-down menu. |
Click on the eBag button to add things to your personal eBag. |
To prepare for LeadingAge California’s Virtual Annual Conference, make sure that your technology is compatible with our systems. You can run a systems check by clicking here! |
We are here to assist you with ANY questions you may have. You can call and/or email us before hand at events@leadingageca.org. |
For each qualifying continuing education course that you attend in its entirety, you will be asked to submit a session evaluation following the program. The system tracks your attendance and will be able to allow staff to verify your attendance. Once the conference is over, LeadingAge CA staff will send you your certificates indicating all the classes you have attended and the number of continuing education contact hours you have earned. |
Under the Schedule At a Glance, you'll be able to click on the courses and view the details of that course. Each course will indicate if it has been approved for continuing education. |
Upon entering the Virtual Conference platform, click on the "Auditorium" menu and click on the "Schedule At a Glance" to see the entire schedule or select the individual day schedules to see just one day. |
Here are the schedules of the Keynote Sessions. If you are logged onto the platform, you will also receive scrolling reminders at the bottom of your screen 15 minutes before the Keynote/General Session starts. |
Double check your system. Many times, it depends on your internet connection. You can try some of the following: |
You can leave at any time. However, please note that in order to earn continuing education credits, you will need to be "present" the entire time. The system does track your activity so if you are only there for half of the session, you will not be eligible to earn continuing education credits for that session. |
While your colleagues will not be able to "see" you because we are only placing attendees in listen only mode, they will see your name on the attendance list within that session. The only time you can "see" someone is if you are a speaker or if you participate in any of the CHATs and turn on your webcam. |
Once you are in a session, you will be greeted by a staff session moderator. That person will be there to assist with any technical issues as well as help answer any questions you may have. To participate in the chat function - once you are in the session room - just click on the chat feature and you can start asking questions. Just remember that unless you are in a private chat, other attendees will see and participate in the chat. |
Yes - you can sign on and join at any time. Just know that for continuing education purposes, you may not be able to claim continuing education credits. |
Your login information is the same as the one that you have been using to enter the Attendee Service Center. If you need to reset it, go to this page. All of your communication from LeadingAge California also should have your login info in those emails. If you are still having trouble, please contact staff at events@leadingageca.org. |
No. This year we opted not to have a mobile App due to the fact that everything is on the virtual platform. Using your computer or tablet to get onto the virtual platform is the best way to get all the information you need at your fingertips. |
You will receive your CE certificates approximately 6 weeks after the conference. |
For those Full Conference attendees, you will be receiving an email six weeks after the conference to log onto our new Learning Management System to gain access to all other sessions you were not able to participate in during the live conference dates. Please note that you will only be able to claim continuing education credits for the sessions you did not attend during October 7-9. |
Unfortunately you cannot share your login with colleagues. The login is unique to you and will only be able to supply you with any type of continuing education credits. Also, the system tracks your activity so we do not encourage sharing of any kind. |
At this point, we are planning for a virtual conference in May given that it doesn't look like a vaccine will be available anytime soon. While we would love to hold the conference in person - we do not think we will be able to hold it safely in May without a vaccine. We follow the CDC guidelines and will keep everyone posted. Check back on our website frequently for updates. |