Frequently Asked Questions

GENERAL CONFERENCE INFORMATION


Where is 2020 Annual Conference being held? The 2020 Annual Conference will be held at the JW Marriott Desert Springs Resort & Spa, 74-855 Country Club Drive, Palm Desert 92260
When will the conference take place? The conference will take place on May 18-20, 2020. The exhibit hall will be open on May 18-19, 2020.
Can I bring a spouse/guest to the conference? Yes. Spouse/Guest registration starts at $325. Registration includes entrance into the exhibit hall, and all networking events/receptions and luncheons. Please note that spouse/guest will not have access to continuing education sessions. To qualify for the spouse/guest rate, one must not be employed with a business firm or provider in the aging services field.
I only want to attend one day of the conference; can I purchase a one-day pass? Yes. You may purchase a one-day pass. The cost varies depending on category of registration you qualify for. Click here to see all pricing.
What is the dress code? Attire for conference is business casual but feel free to dress comfortably or as dressy as you like. Remember to wear comfortable shoes and bring a sweater. Meeting rooms tend to run a little cold.
What is the closest airport to JW Marriott Desert Springs Resort & Spa? JW Marriott Desert Springs Resort & Spa is about 12 miles from the Palm Springs International Airport (PSP). The next closest airport is the Ontario International Airport (ONT) which is about 81 miles from the hotel.
When does Exhibit Hall open? Monday, May 18 – 5:30 pm Exhibit Hall Grand Opening and Reception Tuesday, May 19 – 11:45 am Exhibit Hall Luncheon
How can I register? To register for the conference, Click here.
What are the registration fees? Member Pricing Provider starts at $625 Provider Trustee starts at $525 Resident/Student/Government Pass starts at $280 Guest Pass starts at $325 Non-Member Pricing Provider starts at $825 Provider Trustee starts at $625 Resident/Student/Government Pass starts at $280 Guest Pass starts at $425
How can I get member pricing? Your organization must be a member of LeadingAge California in order to take advantage of the membership discount price. If you are unsure of your member status, please contact Melanie Ripley, Director of Membership at mripley@leadingageca.org. If you are interested in learning more about how to join LeadingAge California, please click here.
Are the pre-conference sessions included in my conference registration? No. Separate registration is required but there is a discounted rate for full conference attendees.
Are there any group discounts? Yes! Register 5 or more people from the same employer and receive $50 off each registrant. To receive group discounts, registrants must be from the same company/organization (using the same email domain) and must all register at the same time.
When does registration open and close? Registration is open NOW! Early bird registration rates end on March 20, 2020. Regular registration rates end on April 17, 2020. Registration closes on April 18, 2020. To register after this date, call LeadingAge California staff at (916) 469-3373.
How can I make modifications to my registration? To edit or add to your registration, you may do so by logging on to your Attendee Service Center (ASC) and click on registration edit. You may edit your profile or continuing education session selection, however, you will not be able to make changes to your registration package or cancel your registration online. To make changes to your registration package, you must contact LeadingAge California staff at education@leadingageca.org or (916) 469-3373.
What is the cancellation policy for the conference? Registration fees are refundable, less a $150 processing fee, up until March 20, 2020. No refunds will be issued for cancellations after March 20, 2020. Registrations are transferable (within the same membership category) until April 17. After April 17, transfers/substitutions will not be accepted. All cancellations must be made in writing to LeadingAge California via email at education@leadingageca.org and/or via mail with a postmark dated before March 20, 2020. LeadingAge California is not responsible for problems beyond our control such as weather conditions, travel difficulties, etc. No refunds will be given in these situations.
Where do I pick up my name badge and registration materials? For all conference registrations (regardless of category) including guests, you may pick your name badge and registration materials at any of our registration kiosks in designated areas throughout the JW Marriott Desert Springs Resort & Spa. Make sure to bring your confirmation email with the QR code for speedy pick up. Registration kiosks will open during the following times: Monday, May 18, 8:00 am – 5:30 pm Tuesday, May 19, 7:30 am – 5:30 pm Wednesday, May 20, 7:30 am – 11:00 am *If you are registered for the Sunday/Monday pre-conference session – you may pick up your badge and registration materials on Monday.
What type of Continuing Education (CE) hours will I earn for attending the Annual Conference? The type of CEs for each session may vary depending on the topic. We have generally been able to give out the following types of CEs for the breakout sessions: Nursing Home Administrator Program (NHAP) California Board of Registered Nursing (BRN) California Department of Social Services, Community Care Licensing Division for Residential Care Facilities for the Elderly (RCFE) California Association of Marriage and Family Therapists (CAMFT) HR Certification Institute (HRCI) Certified Fundraising Executive (CFRE) To confirm which type of CE is awarded, please make sure to review each session individually.
How will I receive my CE Credit and Certificate? In order to obtain credit, you must be scanned into each course you are attending. You will also need to complete an evaluation survey for each session. Only when these two steps are completed, will you be awarded continuing education credit.
Do I need to pre-select the CE sessions? Yes. Due to the new learning format, we are requiring all attendees to select and commit to the CE sessions at the time of registration.
What if the CE session I want to participate in is full? Unfortunately, there is limited space in each session – which is why we encourage early sign-up.
How do I select my CE session?How do I select my CE session? You can pre-select your CE sessions at the time you register for the conference. You will see all the CE courses that are being offered by day and time. Click on the session you want to register to reserve your spot. You must select a session for each time slot. If you are unable to attend at a certain time, select the “I am not attending…” option to bypass that session.
Can I still change/delete/edit my sessions? Yes. You can continue to make changes until April 17. To make any changes to your schedule, log into your ASC portal and select edit sessions. Make the necessary changes and click save. Please note that once you make your changes (by releasing/switching CE sessions, you may not be able to re-select the session if it is full). Make sure you are confident in your choice before making the change.
How do I know what sessions I am signed up for? You will get an email confirmation once you complete your conference registration with all the CE sessions you selected. However, you can also log in to your ASC portal at any time to view your sessions.
The CE session I want is full, what do I do? If a CE session you want is full, you can request to be put on the waiting list. Once that session becomes available, you will be notified via email. We encourage early registration to avoid running into this problem.
How do I obtain copies of the presentation? PowerPoints presentation will be available on the mobile app and on our conference website. Click on session title and download the PowerPoints.
What is the host hotel’s address? JW Marriott Desert Springs Resort & Spa 74-855 Country Club Drive Palm Desert, CA 92260
What is the hotel room rate? The discounted group rate for LeadingAge California annual conference attendee is $249 single/double.
Is there a resort fee? What is included in the fee? Yes. The standard resort fee is $35/daily, however, LeadingAge California has negotiated this down to $10/daily. The resort fee includes daily in-room enhanced wireless internet access, use of 24 hour spa fitness center access, instructor led fitness class, overnight self-parking, use of The Greens – Mini 1 Hole Putting Course, daily golf bag storage, daily golf clinic, one hour hard court & racquet rental and all tennis center lawn games.
What is the cost for parking? Self-park for overnight guests of the hotel is included in the $10 resort fee (typically $35). Self-park for non-guests are: $8 USD hourly, $25 USD daily. Valet parking, fee: $34 USD daily
How do I book my hotel accommodations? Click here to book your hotel accommodations.
When is the last day to book my room? The last day to book your room is April 17, 2020, or until room block is full.
Where do I go for more information about the hotel? You can visit their website by click here