Frequently Asked Questions


Attendee

If this is your first time visiting the site, you’ll need to create a new registration. If you attended our previous conferences, you can search for your name and it will autofill your information.


If you have completed the registration process but want to make changes, you can do so on your own inside the Attendee Service Center (ASC). Log in to the ASC, click on the Edit button for your registration. Go through the form and update any demographic information you need to. You can also update days you are attending and add in any new days or workshops you want.


IDEA accepts American Express, VISA, MasterCard, checks and school purchase orders (PO) for payment. Payment by check or purchase order must be received within 45 days of completing your registration to avoid cancellation. If you have been issued a copy of the Purchase Order you may select Purchase Order as a form of payment. The PO number and an uploaded copy of the Purchase Order is required in order to be approved. **Please note: A purchase order is not a final payment. It is your responsibility to forward invoices related to your convention registration to your appropriate department for processing.


If paying by a PO, you must have the PO number. Purchase orders must include the following information: registrant’s name(s), a breakdown of all events covered by the purchase order, a dollar amount for each item and a total amount for the purchase order. **Please note: A purchase order is not a final payment. It is your responsibility to forward invoices related to your convention registration to your appropriate department for processing.


Yes. As long as each individual has the same PO number and a copy of the PO to upload when they register. **Please note: A purchase order is not a final payment. It is your responsibility to forward invoices related to your convention registration to your appropriate department for processing.


YES! One individual can register as many people as needed at one time. All people registered at that time will then show on one invoice.


A call for volunteers will come in December. You will be able to choose your volunteer time and role for #IDEAcon 2021.


Yes! PDH’s will be given. More information on this process will be shared closer to the event.


During the “live” portion of the conference, recordings will not be available. However, once the live portion is over, yes, you will have 30 days to view the session recordings at your own pace. Registration does include both parts, live and recordings so once your purchase is complete, you will have access to anything we release (live or recorded) for the month of February. As of today, 11.5.2020, there will be live sessions onsite in Texas Feb. 1-5, 2021 - live-streamed to Illinois. If this changes due to restrictions, those onsite sessions will all become virtual sessions.


Exhibitors

We have created a new page on the website that we hope will clear up some of the "how will this work" questions. Take a look: What Does A Virtual Conference Look Like?


We have several booth packages this year ranging from a Listing Only to a Large Booth which (of course) includes additional benefits. You can see the packages on our Exhibitors webpage.


You will be able to add documents, press releases and a video to your booth space. There is also a chat feature in your booth where you will be able to set "online" hours for yourself. You will also be able to register booth staff (just like at the live conference) so that you can all take turns monitoring the chat room. In the chat room, you can choose private and video chat as well as your normal communication dashboard. You will also have a link to your email address, so people can choose to contact you that way as well. For more information on this, please check out this document.


We will market the exhibit hall during specific times throughout the conference (when breakout sessions are not going on) like we do at the in-person event. We suggest that you are available online at that time. With that being said, the exhibit hall will be open throughout the conference. In your service center you will be able to set your own hours for when you plan to be online.


We have created several sponsorship and advertising opportunities for booth exhibitors. Purchase a 60-minute virtual breakout session, sponsor our keynote speakers, and increase your visibility with virtual signage in the lobby, expo hall or various other “rooms” throughout the conference site. Check out the opportunities on our Add-Ons, Sponsorship & Advertising webpage.




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