The Chargeback Triangle: Addressing the Long-Term Effects of Chargebacks on Consumers, Merchants and Issuers
Chargebacks are a $31 billion problem that affects all parties in card-present and card-not-present transactions. Our panel will discuss key findings from a recently commissioned Javelin study on the effects and impacts of chargebacks across consumer, merchant, and issuer market segments. This first-of-its-kind study will provide unique and new market perspectives, exploring the hidden and lasting effects of chargebacks on merchants and issuers. We will also discuss the potential benefits they can derive from collaborating to help resolve disputes prior to them becoming chargebacks, and how to affect long-term purchasing behavior and provide an improved customer experience.